أحمد اسماعيل

- Works at customer site in the implementation, configuration, maintenance,
- Troubleshooting and Upgrade of Oracle Applications R12, Oracle MW
components (WebLogic, OID, etc...)
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the functional team and delivery leaders to provide
engagements work estimates and drive excellence in functional work.
- Ensures that new services are appropriately captured and put in ACS
corporate repository
- Proactively maintains knowledge of Oracle’s current and future
products/solutions offerings for the specified Supply Chain area.
- Delivering high quality technical services to ACS customers.
- Ensuring adherence to internal methodology, tools and quality standards.
- Proactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activities
- Work with other Oracle LOBs and Partners to ensure that knowledge is
transferred both into and out of ACS, and act as technical Subject
Matter Experts where required
- Be focused on innovation and technology and understand how these can be used to benefit both customers and ACS
- Manage and resolve Customer Requests according to product main strategy and model.
- Respond and resolve customer issues within Key Performance Indicator targets.
- Maintain an up-to-date and in-depth knowledge of new products.
- Ensure the timely completion of planned proactive tasks and Customer
Requests.
- Owning and resolving problems and managing customer expectations
Throughout the life cycle in accordance with global standards.
- Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.)
- Exadata engineered system patching.
- Zero Data Loss Recovery Appliance (ZDLRA) implementations

• Contribution and achievements with Oracle ACS team:
- QPD: Contributed and took the lead on an Exa-Patching project with a customer that successfully resulted in updating the client’s environments on time with minimal down-time
- Took the lead on major Exa-Patching project (DR and Prod sites) for customer “Ageas” that included 4 DB nodes, 6 Storage cells, 4 IP switches, 105 databases, data guard and 2 RACs that were distributed between SAP and non-SAP databases.

- Creating a major Exadata configurations assessment including 21 nodes and the output of more than 25000 page for a customer data warehouse in 25 working days instead of 30 working.

- A customer project: including Active team member for more than 3 years in AM&R
o Patching the ODA to be at the same patch level of the primary
o Troubleshooting the Current DB problems & and issues until fixed.
o Creating Dataguard and switch back to the ODA

- Creating a security assessment of Oracle EBS 12.2.10 at the time I started a communication with managed security services team to enhance the process of a security assessment of Oracle EBS in our team.

- EBS upgrade from 12.1.3 to 12.2.11 and DB upgrade from 12c to 19c

• Contribution with high customer impact:
- Had a leading role in a major Exa-Patching project (DR and Prod sites) for customer that included 4 DB nodes, 6 Storage cells, 4 IP switches, 105 databases, data guard and 2 RACs that were distributed between SAP and non-SAP databases.

A Hutchison Port Holdings company, a multinational port management company which has more than 50 branches around the world working in ports management, and containers handling
•Created and managed Linux patches to easily communicate between the Alexandria port authority system and Hong Kong Databank Network, and the local system.
•Successfully managed a complete transfer of zipped ODS data files from the Hong Kong site to the Oracle DB using SQL Loader.
•Setup and operated NAS for the storage enclosure, ensuring smooth operation without fail or automatic restart of the storage or the server.
•Supervised the implementation of EMC SAN storage rollout and its link between two sites through all its phases.
•Design a daily backup plan using both RMAN scripts and VERITAS backup exec jobs On both disk and tape in both ALX site and DKH site Operating in a 24x7 environment without failing.
•Administration of Oracle applications 11i (performance tuning, patching, cloning, backup, and maintenance) and Linux and Windows 2003 OSs administration (backup, security, performance, and tuning).
•Responsible for database backups, design, development, testing, and performance tuning.
•Developed and tested storage strategies and disaster-recovery plan for large manufacturing company’s operational database, delivering solution that guaranteed recovery performance and high availability.
•Monitor and maintain Container Terminal Management System applications and DB 24x7

Implemented and upgraded tailored financial information systems using Oracle 10g, 6i developer and Oracle9i database engine as well as E.business (ERP) suite maintenance and reports.
•Monitor and maintain Oracle Apps11i E.business suite DBA (backup, recovery) using (RMAN) and tuning on UNIX Solaris 10.
•Managed, operated and administered EMC SAN storage installation project, using Veritas Netback up 6.0 (backup software).
•Managed the upgrade rollout for the Sun servers and Oracle Apps E.business suite.

group — Kuwait, Kuwait
•Designed and implemented DSS (Decision Support System) In electronic government project Using ETL tools and OLAP tools COGNOS tools.
•Managed the upgrading of governmental integrated systems using Oracle9i developer and Oracle9i database engine.

Foreign Information Agency of Qatar state (FIA) — Qatar, Qatar
•Design, analyze and implement an inventory Control system using Oracle Developer6i and Oracle9i database engine with full administration of the database and documentation of the project tasks.
•Developed and administered HRMS for my organization using Oracle Developer6i and Oracle9i database engine.
•Developing a media organizations database system using Oracle Developer6i and Oracle9i database also making administration of the database SQL server2000 DBA of my organization
•Created media organizations DB system using Oracle Developer6i and Oracle9i along with the administration of the SQL server2000 DBA.
• Full technical support for www.qatarinfo.net database. (user support, system administration, development using the C language in TV, monitoring)