أحمد جمال

• Reduced monthly payroll costs by 30% through workforce planning, schedule optimization, and resource allocation
initiatives.
• Increased net sales by 15% through data-driven promotional strategies, market analysis, and performance monitoring.
• Decreased overall operating expenses by 15% through process improvements, tighter inventory controls, supplier
renegotiations, and cost-management initiatives.
• Unified operational reporting across multiple business units using Omega Back Office, ensuring accurate financial
reporting, stock control, and audit readiness.
• Reviewed and monitored P&L statements, tracked cash flow, prepared monthly payroll, controlled costs, and
supported profitability and budgeting objectives.
• Streamlined operational workflows and supervised team performance, improving productivity, accountability, and
overall operational efficiency.

• Resolved all customer complaints across multi-service operations through creative corrective action, achieving 100%
customer retention.
• Drove business growth by acquiring new commercial accounts for bulk diesel and water refills.
• Managed all logistics for commercial and residential orders, optimizing driver schedules to ensure efficient routing and
on-time delivery.
• Leveraged ERP system (Wizard) to manage customer loyalty programs and systematically collect service improvement
data.

• Managed relationships with regional and international member organizations, promptly addressing inquiries to ensure
satisfaction.
• Coordinated with international bodies including ICAO, IATA, WHO, UNESCWA, and the European Commission on
aviation policy matters.
• Conducted in-depth research and prepared analyses on key aviation topics (CORSIA, EU ETS, SAF, LCAF) for high-level
presentations and reports.
• Provided comprehensive support for high-profile meetings (AGM and Executive Committee), managing sponsorships,
agendas, event logistics, travel, and visa issuance for delegates.
• Managed the full invoice cycle for annual membership dues, ensuring timely collection and accurate financial follow
up.
• Acted as liaison between members and the IT team to resolve technical issues with the event management platform.
• Proofread and edited all official texts and documents to ensure accuracy, grammar, and compliance with organizational
standards.

• Maintained a digital accounts receivable system, tracking unpaid invoices and summarizing accounts to ensure
accuracy.
• Coordinated with external vendors and suppliers to ensure timely delivery of project materials and resources.
• Assisted in preparing customer payment plans, payment histories, and credit line evaluations using digital tools.
• Assisted in developing and implementing new operational policies and procedures to improve workflow efficiency and
data management.

• Managed the entire procurement lifecycle from requisition to final delivery, ensuring all purchases adhered to budget
and quality standards.
• Streamlined inventory management by implementing the BIM POS system, resulting in a 15% reduction in stockouts
and improved order fulfillment times.
• Negotiated contracts and pricing with key suppliers, achieving an average cost savings of 10% on high-volume
materials.
• Facilitated project workflows by managing schedules, preparing reports, and ensuring timely stakeholder
communication.