Technical Support Engineer
Offtec
Total des années d'expérience :5 years, 5 Mois
● Help staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
● Troubleshoot system and network problems.
● Test systems with end users (Clients) and send reports about system situations; and bug reports if needed.
● Install and configure printing software solutions like (Kyocera MyQ and HP Jet Admin)
● Follow up with technicians and customers on problems
● Send price quotations with needed machines spare parts
● investigating, diagnosing and solving computer software and hardware faults
● Provide help with trainings and presentations to entry level personals.
● Meet new customers and assist them to assemble and put together the software systems and programs in the company.
Bachelors in Software Engineering: From Zarqa Private University - Jordan (Sep 2010-Jan 2016). I completed my study with 132 Credit hours in the spring semester of 2015-2016. Bachelor Thesis Title: Smart Online Shop. Supervised by Dr. Lina Al Hafeth.