Boutique Manager
Baume & Mercier Under Ahmed Seddiqi & Sons
Total des années d'expérience :15 years, 8 Mois
» Conduct sales analysis, follow up on market trends and monitor the competition’s activity
» Produce quantitative and qualitative sales report.
» Implementation of new actions for Visual Merchandising and Product mix.
» Accountable for reaching Boutique Sales Targets.
» Develop CRM activities
» Responsible for goods receiving in Oracle Inventory system and recording of all movements
» Order and replenishment of all goods.
» In charge of Team roster.
» Recruitment process for the Boutique.
» Conduct year-end appraisal and assessments.
» Accountable for all coaching and training.
» Organize events help generate business to the boutique and the brand.
» Conduct sales analysis, follow up on market trends and monitor the competition’s activity
» Produce quantitative and qualitative sales report.
» Implementation of new actions for Visual Merchandizing and Product mix.
» Accountable for reaching Boutique Sales Targets.
» Develop CRM activities.
» Responsible for goods receiving in Oracle Inventory system and recording of all movements
» Order and replenishment of all goods.
» In charge of Team roster.
» Recruitment process for the Boutique.
» Conduct year-end appraisal and assessments.
» Accountable for all coaching and training.
» Organize events help generate business to the boutique and the brand.
• Greets customers in a friendly and courteous way in order to ensure they feel welcome and to contribute to a positive overall shopping experience.
• Serves customers efficiently and courteously on the shop floor, in the changing rooms and/or at the cash register, in order to ensure the provision of the highest standards of customer service at all points in the shopping experience.
• Ensures the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets.
• Assigns routine and non-routine tasks and duties to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient and effective way.
• Assists in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements that will enable the achievement of the highest standards of customer service at optimum cost.
• Participates and assists the Shop/Department Manager in meetings, in order to ensure all Department activities and events are properly understood and communicated.
• Reports any operational issue or problem as they arise, suggests solutions and escalates problems as appropriate, ensuring continuous customer service
• Assists and supports the Department Manager and/or Shop Manager in placing product orders and maintaining inventories in order to ensure effective stock management.
• Watches for and recognises security risks and thefts, preventing or handling these situations as far as possible in order to minimise losses.
• Computes sales prices, total purchases, receives and processes cash or credit payments efficiently and courteously.
• Opens and closes cash registers, counts money, separates charge slips, coupons and vouchers, balances cash drawers and makes deposits in order to ensure cash control is maintained at all times.
• Ensures accurate end of day closing.
• Reads and records totals shown on cash register tape and verifies against cash on hand.
• Loyalty customer services
• Selling in the fitting room
• Good communication with the staff
• Coordinate the new items in the shop