UK Billing Account
vodafone egypt
Total years of experience :4 years, 1 Months
Customer service agent in billing department for England
•Desktop Support and solutions in the enterprise
•Network Support and Administration
•Microsoft Back office Support and deployment services
•Undertake all IT equipment installations, configuration, and maintenance according to vendor’s documentations, best business practices and company procedures
•Ensure the environment for IT equipment is secured and maintained within manufacturer’s specifications and in accordance with the outsourced company IT framework
•Update IT assets records as appropriate
•Provide 1st level user support for hardware and business software.
Technical Support
P8 archiving system
Citrix Installation and Administration
Microsoft Licensing.
Some Microsoft servers installations.
Hardware maintenance
1) Quality Control of the applications and softwares developed by the company and making sure that they meet the customer's requirements and making sure its free of bugs and errors.
2) Technical Support.
1) Help Desk and support.
2) Instalation maintainance and repair (if required)
P.S -- This job was my first on during the summer vacation in college days.
Overall GPA is 2.3 With B+ at the Graduation Project: Wireless robot that holds and moves objects. Controlled via computer using RF signal send from the computer, and received by an ATMEL microcontroller that converts the signal to a specified action. The Robot is capable of climbing stairs and it transmits audio-video signals the the computer. Also, It was capable of doing 38 different moves The aim of this robot is to be used in dangerous places like a nuclear plant, and handle the materials that could be harmful to human beings.