Senior Sales Specialist – Security Sector at GBM
Gulf Business Machines
Total des années d'expérience :16 years, 4 Mois
Handling network and security business for GBM major accounts in the security sector.
Planning activities for the sales strategy including setting goals and objectives cover untapped
clients and technologies, market evaluation, competitive analysis and lead generation in the
assigned territory.
Hitting personal targets and contributing to overall profitability, success and positive image of
GBM in the market.
Maximizing profit by insuring healthy project commercials and through proper alignment with
vendors and subcontractors.
Aligning closely with vendors and business partners to explore business opportunities and
land profitable deals against competition.
Creating of win-win situations with customers that turn a sales relationship into a long-term
commercial partnership.
Working directly with customers in handling all their technical questions and issues to ensure
that the highest service quality standards are constantly maintained.
Gathering and presenting key data to GBM management and suggesting necessary reactions
to forecasts.
Aligning with GBM sales and technical teams to come up with state of art technical proposals.
Job Role:
Managing the network and security business for the banking sector.
Handling “Arab bank” account in 16 countries including all sales, presales activities in addition
to managing the global maintenance contract.
Work in close partnership with the company’s and Vendors’ account managers to design &
propose solutions, conduct technical and marketing presentations, technical and business
discussions, and ideas that would help influence customers decision makers.
Assists and participates in developing RFI, RFP and RFQ responses, in LAN, Wireless LAN, WAN,
Security, Datacenters and converged IP services using products from different vendors.
Designing enterprise LAN, WAN and datacenter solutions, including Creating HLD, LLD, project
Scope of Work.
Generate BoQ, BoM, Technical and commercial Proposals.
Plan, configure and oversee the implementation of the network infrastructure in co-ordination
with customers, principals, service providers, and business partners to ensure implementation meets design parameters
I’m working as a member in Data Networking group DNG team (LAN switching / Router Architecture) our main responsibilities is to provide CISCO customer s /Partners with the technical support in special keywords.
In addition I’m the DNG LAB's Advocate, and I participate in interview/train the new hired people.
General responsibilities and skills :
1. Troubleshoot technical issues with Cisco hardware and technologies.
2. Use debugging tools and lab simulations to analyze problems and identify solutions.
3. Recreating and simulating customer’s network environment in lab, and identify any possible defects in the IOS version or in the device configuration.
4. Maintain communication with customers throughout support incidents, walk customers through steps to resolve issues, provide customers with necessary procedures and documentation.
5. Receive and resolve complex issues and meet customer needs.
6. Analyze and report any SW failures to the development team and work with them to resolve the issue.
7. Keep up-to-date with new technology products in order to provide support as soon as they are launched in the market.
Specialized in:
• Catalyst : CE-500, Catalyst 2940, 2950, 2960, 3550, 3560, 3750, 4500, 6500, VSS
• Industrial and Blade Switches - For both IBM and HP blade enclosures.
• Routers (Cisco 8xx, Cisco 37xx, Cisco72xx, Cisco 75xx, Cisco 73xx, Cisco76xx Cisco 28xx, Cisco26xx, Cisco 10000).
• Protocols - TCP/IP, IP Multicast, L2 switching (STP/RSTP/MST, PAgP/LACP, VTP/DTP, CDP/LLDP....), RIP, OSPF, EIGRP, BGP.
• Features : IP features like (NAT, HSRP, VRRP, GLBP, MPLS/VPN), QoS, IOS Firewall and security, Management features
Technical and IT Support for 3000 employees.
My responsibility is to solve all users problems ( Software/Hardware), manage IT support area and follow up all IT related issues .
AVAYA system administrator : management and administration for AVAYA IP telephones system .
Network administrator assistant.
Laptops and Desktops Maintenance.
Account Operator.
Backup operator.
Technical support for hp Compaq, IBM, acer and assembled products i.e. Laptop, Desktop Printers, including software and hardware diagnostic and troubleshooting.
Installing, configuring and supporting small-medium networks
The main subjects studied in BSc: Electronic Auto-Control, Computers Networks, Programmed Machineries & Robot, Systems of Multi-processing & advanced structures of computer, Communications engineering and signal processing. GOOD Rate