Customer Service Supervisor
ALGihaz holding
مجموع سنوات الخبرة :14 years, 4 أشهر
Monitors and distributes assignments as necessary to ensure adequate coverage of customer needs.
-Assigns tasks and monitor progress to ensure tasks are completed in an efficient manner.
-Manage the tourist brochures and contact Jordan Tourism Board to arrange the delivery of the brochures.
-Manage Guide Brochures and update Marketing Team continuously with # of remaining stock.
-Resolve client issues when necessary or escalates to manager if needed.
-Performs quality checks on areas of responsibility, review performance reports, identify areas requiring improvement, and implement process corrections.
-Performs management functions such as interviewing, hiring of CC Reps.
-Coaches and provide developmental opportunities for new CC team members and existing Team.
-Participates in special project as needed.
-Demonstrates flexibility and reliability in order to help the team as needed (i.e. changing work -Schedule to accommodate business needs).
-Ensures employees have needed resources to perform their jobs.
-Responds to and resolves employees relations’ issues expressed by team members; creates and maintains a high quality work environment so team members are motivated to perform at their highest level.
- Providing professional, accurate and high quality service to meet customer requirements by adopting the highest recognized customer service principles.
- Handle customer requests in a professional manner.
- Ensuring optimum customer satisfaction by providing them with sufficient information and guidance to most efficient service channel.
- Developing the relationship with customers and ensuring that customer's profiles are up to date by implementing the know your customer principles (KYC)
- Handle difficult or sensitive customer issues/ complaints and resolve these complaints to maintain high level of customer satisfaction.
- Contribute to the acquisition of business for the branch by promoting and selling bank's products and services to achieve yearly set targets and increase customer base and revenue.
- Submit related sales reports to Branch Manager provided with any required recommendations on a regular basis.
- Ensure that brochures are up to date and in place
- Migrate customers to various channels
* Was working as a “Retail Sale Advisor”.
* Greet customers and ascertain what each customer needs.
* Describe Services and explain use, operation and care to customers.
* Arrange and display services and products to promote sales.