Ahmad Nsour

• Collaborated with the Chief audit executive to develop risk-based internal audit plans and objectives for 2023-2025, as deemed appropriate by the Internal Audit Committee, considering the associated risks for each department.
• Prepared comprehensive audit documentation from scratch, including lists of requirements, risk control matrices, working papers, audit reports, progress reports, and audit follow-up reports, ensuring thorough documentation and effective archiving.
• Led and managed the full audit cycle across the group focusing on NEOM’s region, including risk assessment, internal control testing, and reporting, with in-depth evaluations that identified improvement areas and provided actionable recommendations to enhance operational efficiency, compliance, and risk management.
• Led comprehensive audits across various departments within the group, encompassing Supply Chain and Logistics (Procurement, Warehousing and Transportation), Maintenance (Concrete Factories, Cement Products, Ironworks, Woodworks, Tiles, and Crushers) Operations, Business Development (Sales and Marketing), Human Resources, Finance and accounting and Health and Safety.
• Conducted special audit assignments to evaluate and strengthen internal controls, assess compliance, and identify potential operational risks across multiple processes.
• Developed and implemented comprehensive policies and procedures for various departments to enhance operational efficiency, ensure regulatory compliance, and foster a culture of continuous improvement within the organization.
• Conducted thorough due diligence and feasibility studies to assess potential investments and business opportunities, providing strategic recommendations that informed decision-making and supported organizational growth.

• Developed and implemented end-to-end shipment processes for GDA partners and franchisees, creating process maps with defined SLAs and KPIs, while supporting express operations, monitoring adherence to SOPs, and providing system training and operational guidance during onboarding to ensure seamless workflows and efficiency across the network.
• Developed and implemented strategic routing solutions for express shipments, optimizing the routing matrix to maximize efficiency, service levels, and profitability while minimizing costs, including a successful outbound strategic solution to the United States that improved service levels by 28% and reduced operational costs by 24%, driving significant operational efficiency and customer satisfaction.
• Monitored and managed the performance of key major customer accounts to ensure high satisfaction and optimize service delivery.
• Managed supplier agreements and service-level standards in non-Aramex regions, ensuring accurate billing through audits and analysis, and addressing revenue leakage by collaborating with partners to drive financial optimization
• Conducting feasibility studies, analyzing cost components, negotiating proposals with external suppliers based on business needs and profile.
• Collaborated with the Pricing Director to establish competitive shipping rates and pricing strategies for both B2C and B2B customers, ensuring alignment with market demands and company objectives.