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Ahmad saleh, Support Engineer

Ahmad saleh

Support Engineer·GCE

Jordan

Bachelor's degree, MIS

Work experience

Total years of experience: 16 years, 3 months

Support Engineer

May 2018 - Present

GCE

Amman, Jordan

May 2018 - Present

In GCE I am working as Support engineer for

Company industry:
Business Process Outsourcing (BPO)
Job role:
Information Technology

noc engineer

December 2013 - May 2018

InhouseCIO

Amman, Jordan

December 2013 - May 2018

InhouseCIO IT company targeting small and medium company in Chicago IL

Serve client company customer, install and maintain for exchange and office 365, install and troubleshoot for VSphere servers and Hyper-V convert machines from physical to virtual and virtual to virtual
Migrating exchange to exchange and from exchange to cloud (Office365, RackSpace) and vice versa, maintain, installing and migrating for Active Directory, DNS and DHCP
Azure admin implementing network, storage, backup and server migration
maintain and installing for network device (Sonicwall, Meraki), backup system (Veeam), AV(AVG, Avast)

Company industry:
IT Services
Job role:
Administration

Infrastructure support assistant

November 2016 - January 2017

UNRWA

Amman, Jordan

November 2016 - January 2017

Infrastructure support assistant,
UNRWA, Amman, Jordan
Firewall devices and AP(FortiNet), anti-virus servers (KasperSky), backup servers(symantec backup), Implemented SNMP device to allow monitor network, Implemented traffic filter
Note worked on UNRWA under contract for 1 year

Company industry:
Business Process Outsourcing (BPO)
Job role:
Information Technology

Technical Support Officer

April 2011 - November 2015

OFFTEC IT

Jordan

April 2011 - November 2015

Worked with Security team to serve client company small, medium, big company and Banks
•Install, configure, maintain, migrate and upgrade Exchange 2010 and 2013, AD, Hyper-V
•Install, configure and maintain Websense Web filter, Email filter and DLP.
•Install, configure and maintain FortiNet firewall, AP and Analyzer.
•Install, configure and maintain Kasper admin kit and Kasper for Exchange.

Company industry:
IT Services
Job role:
Information Technology

System Admin

March 2010 - April 2011

Al-Almi Group

Jordan

March 2010 - April 2011

Configure Symantec (Backup Exec, Backup Exec recovery, SMSMM, Endpoint)
- Configure TMG or ISA, Exchange 2010,
- Installation and Configuration network printers all over the Network.
- Diagnose hardware problems and replace defective components.
- Configuration of Active Directory, DHCP, DNS Servers, RAS Server.

Job role:
Information Technology

Education

Al-Blqa University

January 2010

January 2010

Bachelor's degree, MIS

Jordan

Skills

IT Solutions
Expert
IT Solutions
Expert
Problem Solving
Expert
Problem Solving
Expert
Administrative Support
Expert
Administrative Support
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
ADVERTISING
Expert
ADVERTISING
Expert
AP STYLE
Expert
AP STYLE
Expert
BACKUP
Expert
BACKUP
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DHCP
Expert
DHCP
Expert
DNS
Expert
DNS
Expert
FIREWALLS
Expert
FIREWALLS
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT EXCHANGE
Expert
NETWORKING
Expert
NETWORKING
Expert
IT Solutions
Expert
IT Solutions
Expert
Problem Solving
Expert
Problem Solving
Expert
Administrative Support
Expert
Administrative Support
Expert

Languages

English
Expert