Talent Management Section Head
Hassan Allam Holding
مجموع سنوات الخبرة :16 years, 1 أشهر
With focus on my previous experience in Learning & Development, I was responsible to act as a link between Learning & Development, and other talent management functions, including Organizational Development, and Talent Acquisition
Where I was responsible for:
• E-learning activities, including moving 70% of thelearning experiences into digital format
• Administration of LinkedIn Learning Platform.
• Establishing and administration of a learningmanagement system
• Overlooking the Instructional designing services, including:
• Designing materials from scratch
• Developing materials to match with the most recent learning techniques
• Designing micro-learning tools, visual aids, and facilitation videos, with professional voice over
• As the Learning and Development focal point in an international workplace, I was responsible for:
• Re-furbishing all training materials to follow the newest standards of instructional designing
• Creating a pool of talents to fill in at least 80% of vacancies internally, with focus on re-exploring skills of work force
• Re-visiting the salaries scale inside the organization, to cope with the fast pace of economic changes across the world.
• Participated in establishing the “Concentrix Academy”, to prepare future leaders and successors in all functions across Concentrix Egypt Site, achieving the following:
• Language upskilling, including English, French, Italian, Russian, and German
• Soft Skills training with focus on leadership and quality
• During the time of COVID global lockdown, I was part of the committee to ease the transition from on-site work to remote work, training 3800 call center agent on the necessary skills required to ensure their well-being in such unusual circumstances.
• Been responsible for delivery of training programs to Seal's employees and clients
• Lead Seal's Learning Management System and Certification system
• Provided consultancy in designing and developing the training programs.
• Represented SEAL software with globally-famous organizations, mentioning AirBus, General Electric, & Boeing,
• Consultancy, & Career Development, Developed the methodology of the training programs provided by the organization to all clients to be matching with the newest theories of Accelerated-Learning, providing creatively designed and implemented training programs
• Introduced the evaluation of training programs effectiveness based on the Kirkpatrick 4 Levels New World Model
• Been responsible for setting performance metrics, evaluating productivity, and helping co-workers create long-term career plans within clients' organizations
• Managed training and development consulting and training projects for clients.
• Designed, Developed, Delivered, and Evaluated learning programs, including task analysis; program structure and content; participant's workbook; activities, tools & business games; visual aids; trainer notes; Pre and Post training requirements; and trainer sourcebook
• Delivered and facilitated training programs to Learnactive clients including government and federal organizations in the UAE and the GCC
• Managed training and development consulting and training projects for clients including developing project charters and plan development; management of resources and activities; completing deliverables as per client's requirements and Learnactive standards; and project communication requirements and tools.
• Analyzed training needs for employees versus department and organizational objectives
• Contributed effectively in designing training programs for front desk and guest relations teams.
• Acted as an active link between marketing teamand Sales team to ensure correct implementation of marketing plans
• Established and managed a Complaint ContactCenter for retailers, providing support and problem solving
• Planned and organized events and socialresponsibility initiatives.
• Handled the technical queries and complaints formobile phones and connections provided by Vodafone
• Selected as a "Second Line Trainer" for VodafoneInternational Services
• Been responsible for mentoring and supportingnew call center agents.
Bachelor's degree of Commerce with Business Administration Major, From The University of Ain Shams, Cairo, Egypt