Sales Director
ERA Commercial Egypt
Total years of experience :14 years, 4 Months
Brand development; developed brand strategy and statistics systems.
- Strategic Consulting, including business plan & sales strategy development.
- Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.
Operations:
• Managing projects’ Inventory.
• Manage, Handle & Supervise marketing Leads distribution to Sales Team.
• Operational performance Analysis & Introducing solutions for business functions excellence.
• Scheduled Reporting business Sales to date.
• Assist in Sales Team Performance Analysis.
• Handling all brokers/referrals agreements.
• Supervising all operational activities with external vendors (Marketing Vendors & Planned events).
Customer Relations:
• Building Customer Relations Department for First Residence.
• Managing & Handling Customer service department through maintaining quality service represented in First Residence strategic vision.
• Improving existing customers’ experience.
• Analyzing Consumer Behavior for introducing solutions for innovative Marketing/Sales Solutions.
Planning:
• Assist in Strategic annual planning using business analysis and historical reports.
• Plan and prioritize the daily tasks according to projects deadlines. (Scheduled business activities).
• Forecasting and Tackling Future Setbacks’ affecting the Business’ Profitability.
• Maintaining & Managing support functions strategic timeline and achievements against projected deadlines.
Marketing:
• Marketing Plan Consultant.
• Planning & Executing Marketing Activities and Events while maintaining deadline.
• Analyze Marketing Channels performance against required deliverables and projected objectives.
Maintain Updated Sales & Market Analysis.
Maintain & Maximize Operational Efficiency.
• Maximizing Operational Efficiency through-out analyzing Operational Performance & Introducing Solutions for Operational Excellence.
• Manage Inventory for Company project/s.
• Communicating Available Inventory for Projects’ assigned Sales Team.
• Daily Operational Report representing Total Sales To-Date.
• Analyzing & Reporting Sales Team Performance through-out Analyzing Actual Performance against Target Objectives.
• Daily & Weekly Performance Reports Measuring Sales Team Consolidated & Individual Performance, against Target Objective.
• Maintain Business’ Targeted ROI through-out Analyzing the Efficiency of various Marketing Channels.
• Weekly Reports representing Marketing Performance.
• Monthly Reports Measuring Marketing ROI against Expected Objectives.
• Plan and prioritize the daily tasks according to Projects deadlines.
• Forecasting and Tackling Future Setbacks’ affecting the Business’ Profitability.
• Fill in the planed time schedule weekly and the actual daily.
• Review the team time schedule.
Achievements:
-Creating an automated analytical system from scratch using MS Excel.
-Creating a Team Time scheduling tool.
-Creating an inventory report that consolidated all the project data to be uploaded on system platform.
Key Responsibilities:
One-on-One meetings with clients or Goldmines Sales Consultants to understand the clients training needs and design the relevant training program that will meet their requirements
Designing and Customizing training plans and programs based on Training Needs Analyzed or Competences and type of industry
Developing Training content material to meet the clients requirements and achieve desired outcomes
Designing relevant workshops and activities that would be embedded in Training Programs
Designing Power-point/Prezi presentations for Goldmines trainers
Conducting one-on-one meetings with trainers to ensure a right hand-over for developed training programs
Meeting Clients’ deadlines being set to maximize Goldmines credibility
After Sales Customer Service through dealing directly with clients for granting customer satisfaction and feedback
Conducting Soft Skills & Product Knowledge Training for Goldmines new batches
Conducting Team buildings along with debriefing required deliverable set by clients
Acting as a moderator and handling all logistics in Assessment Center events
Achievements(Training Programs Designed):
Quality Results (Six Sigma) for Etisalat
I Read for you Session for Etisalat
Charismatic Leadership Export and Development Bank
Personal Effectiveness and & Influencing Skill for Export and Development Bank
Social Intelligence & Managing Different Characters for Abu Dhabi Islamic Bank
Adaptive Leadership for Coca Cola Bottling
Charismatic Sales Person for Lazurde
Key Responsibilities:
Prospecting for new potential clients and new leads
Promoting and Selling Company’s Training Services
Designing and Customizing Training Plans Outline based on Training Needs Analyzed (TNAs) or Competencies been provided by the Client
Writing down proposal and Quotations to be provided to the client (Technical/Financial Proposals)
Assessing new candidates against Goldmines Sales Job Requirements
Training new batches for product knowledge, required communication skills and body language
Vodafone Egypt-Vodafone International Services-UK Account
www.vodafone.com
"Vodafone Group PLC is a British multinational telecommunications company headquartered inLondon and with its registered office in Newbury, Berkshire. It is the world's 3rd-largest mobile telecommunications company measured by both subscribers and 2013 revenues (behind China Mobile), and had 434 million subscribers as of 31 March 2014. Vodafone owns and operates networks in 21 countries and has partner networks in over 40 additional countries. Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in over 65 countries."
• Nov 2013 - Mar 2014: Real-Time Management Analyst
Responsibilities:
Managing & maximizing operational efficiency and performance by creating required analysis and tackling set-backs
Managing all organizational resources to maintain efficient service delivery and meeting requirements set by the client (UK)
Handling and managing technology outages and raising its technical tickets through right and required channels
Acting as a focal point between Egypt Site and the Client (UK)
Directly reporting to performance status quo to the client and Vodafone VIS Egypt Management levels
Acting as a focal point between all management hierarchies and supporting functions to maintain business efficiency and maximum performance.
Achievements:
Designing an analysis NPS (Net Promoting Score) tool for management level, to manage organizational resources and team members in a way that will maximize and maintain positive NPS results
Automated Tool designed to analyze NPS Month-to-Date per interval (30 minutes interval-24 intervals across working day) to highlight NPS surveying system peak to maintain and manage organizational resources for maximum and higher NPS results and quality efficiency
Automated Tool is designed to reflect any raw data being extracted in future and added to it.
Responsibilities:
Answering all UK customers billing queries and providing breakdowns to their account financial status quo
Managing Customer’s online accounts and responding to their queries while meeting Vodafone UK Quality Standards
Achievements:
Handling managerial escalations and customer complaints
Acting as a Team Manager Delegate
Designing tracking report sheet to analyze and track trends that directly & indirectly affect the CRI KPI.
Developing Customer Services Soft Skills training program that has been conducted to all operational levels
Developed and Conducted (on a team Level) Where do you want to be short training
Presenting the idea of online marketing and its ROI
Marketing/Promoting and Sell online sponsored links on Google
Marketing/Promoting and Sell online sponsored Ads on Facebook