ahmad shahazad

Supervisor Customer Service at warid telcom

• Pakistan - Lahore
• My current job since March 2007

Job Description:
• Marketing and Consumer Research focus by conducting surveys.
• Developing and formulating strategies to make the incentive attractive to win back porting out (MNP) customers to generate more revenue.
• Worked in Service outbound department to handle all kinds of PTA / Cellular and GSM related complaints by providing best follow up to offer best customer care
• Managing loading processes of Post paid / pre paid accounts with close coordination with IT team
• Support Corporate post paid account

Job Description:
• In inbound section we are providing the best possible assistance to our esteem customers over the phone and emails.
• We have some set targets to achieve here in inbound, so that we can deliver the best possible service level in order to maintain the quality services, also responsible to maintain good PSM (Performance Scoring Module) for my own good and to stand in the Topper’s list. Currently am working in Corporate Queue and are learning great deal of PATIENCE, TEAM MANAGEMENT & ISSUES RESOLUTION. Issues escalation related to the customer complaints for better & swift resolution with the relevant departments also falls in my responsibility zone.