Ahmad Smadi

 Supporting applications on multiple platforms such as windows, AIX and Linux for Oracle Application Servers & SQL Database Servers (SQL2000, 2005 & 2008).
 Full servers’ administration compliance to service level agreements (SLA).
 Ensure that incidents and problems are on closed on timely manner as per SLA.
 Project management, coordination, and documentation of the new business solutions and integration with the current business process as well as core systems.
 Perform daily system monitoring and verifying the integrity and availability of all server resources, systems and key processes.
 Applying technical controls for security purposes on databases.
 Manage and deliver system solutions on time and provide support to ensure smooth system functionality.
 Coordinating and reviewing the implementation of changes across centers.
 Working closely with IT center teams to resolve issues.
 Responsible for Gulf-Region as an IT Hub (UAE, Qatar, Bahrain & Yemen).
 Deliver optimum solutions while working with various IT teams.
 Vendor Management.
 Change management as per SDLC.
 Project escalations.
 Business Requirement Gathering.
 Audit point closure management.

Projects and supported Systems:
 Hyperion Interactive Reporting:
• Oracle Enterprise Performance Management System “EPM” which is integrated with Oracle MIS Database V.11.1.1.3.
• Oracle Hyperion Interactive Reporting is a software to build, design and process reports to extract data from data warehouse.


 Loans Management System (FinnOne):
Excellent comprehend and hands-on Client-server FinnOne Systems which is loan management solution running under Oracle DB, which is Oracle Application Server hosted on AIX platform (P7) for higher performance and availability.

FinnOne system comprises of three major modules:
1- Customer Acquisition System (CAS).
2- Loan Management System (LMS).
3- Collection Management System (CMS).
 Implementation experience of all FinnOne modules (CAS, LMS and CMS).
 Implementing solutions based on business requirement on FinnOne system.
 Provide business with required reports.

 ATM management System (Open2):
Hands on configuration/Administration Client-server, which is Open2 system switching for ATM management solution running on Oracle DB and AIX platform responsible for managing Arab Bank ATMs across GCC countries. Application is interacted with backend core banking DB2 which is running on AS/400
•
 Electronic Cheque Clearing Systems (ICCS):
Java Based Solution running on Oracle DB & Oracle AS responsible for electronic management and automation of many aspects of the cheques lifecycle.
 IVR “Phone Banking”:
Handling IVR system administration, configuration and daily reports task analysis to facilitate service quality response.
 WPS system:
Client-server SQL Server 2005 - Wages Protection System.
 SMS system:
Client-server SQL Server 2005 - Short Messages System.
 Internet Banking system:
Client-server SQL Server 2005 - Short Messages System.

 Conducting software installation and configuration.
 Building, configuring and testing new releases.
 Signing off new releases for production implementation
 Rollout planning.
 Communicating and providing training.
 Investigating and diagnosing problems.
 Supporting users on site level for any application related problems.
 Troubleshooting and monitoring the services.
 Providing feedback and continuously working towards improving support services.

 Process claims issued from the operator database and report analysis.
 Implementation of new fixes (binaries, libraries …etc) on the Production system.
 Trace analysis, tickets handling, troubleshooting and onsite problem resolution.
 Testing, deploying, following-up and maintaining the value of added services.
 Daily checking of system and services.
 Working on system performance for optimum operation.
 Installing, configuring and upgrading operating systems/software using the standard software packages; modifying specific applications for use in operational departments.
 Troubleshooting problems with computer systems (including troubleshooting software/application.)
 Carrying out other duties and functions as advised by the Management from time to time.