Ahmad Waqar

security officer at Al Bustan Rotana Hotel

• United Arab Emirates
• to

To ensure the safety and security of the guests/staff/building and the whole property.
•Ability to work varying shifts, additional hours or overtime depending on service needs
•Responsible of all the aspects of the daily operation in department.

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Customer Care & assisting the customers
•Support and implement all necessary actions as indicated by the company
•Report to the supervisor or department head
•Support all the team members of team, to ensure all tasks are done as per the departmental SOP’s.
•Ability to direct the work of other employees effectively
•Perform other functions that may assigned
•Deal with the comments, inquires and complaints.
•Responsible for checking the suspicious luggage
•Assisting other departments in achieving smooth operations.
•Excellent investigation and inspection skills.
•Handle complaint about lost & found, damage property and assets
•Hospitality
•Incidents and accidents
•Handle the conflict management
•Empower to make decision that enhance the service quality
•Professional behavior and appearance
•Maintain effective communication with all other departments to ensure smooth service
•Shares knowledge and skills with other colleagues
•Ensures that fellow colleagues follow safety rules and operating procedures as PPE
•Is aware of all house rules or policies always conduct himself in such a manner so as to encourage colleagues to do like wise
• Ensure that the standards required by law and by management or maintain at all time in the areas specified above
•Perform all duties and responsibilities in a timely and efficient manner in accordance with established policies & procedures to achieve the overall objects of the position