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Ahmad Al Sarairah , Customer Service Representative

Ahmad Al Sarairah

Customer Service Representative·Concentrix

Jordan

Bachelor's degree, Civil Engineering

Work experience

Total years of experience: 4 years, 2 months

Customer Service Representative

January 2025 - April 2026

Concentrix

Amman, Jordan

January 2025 - April 2026

• Assisted customers with inquiries and resolved issues efficiently.
• Navigated intermal systems to provide accurate information.
• Documented customer interactions and feedback for quality improvement.
• Collaborated with team members to enhance service delivery processes.
• Provided customers with product and service information.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Civil Engineer

November 2022 - December 2024

Arabian International Construction And Contracting

Amman, Jordan

November 2022 - December 2024

• Supervising Engineer on the construction of the new state security court and military courts in
Tabarbour, Amman with total cost 5.3 Million JOD The project included the construction of 14 separate
buildings with total area of 14, 000 square meters also includes asphalt pavements and outdoors
construction.
• Supervised construction workers to maintain workflow and meet project deadlines.
• Conducted quality Inspections on materials and workmanship at job sites.
• Evaluated subcontractor performance to ensure adherence to project specifications.
Company industry:
Construction & Building
Job role:
Civil Engineering

Intern Engineer

January 2022 - August 2022

Ministry of Public Works and Housing

Karak, Jordan

January 2022 - August 2022

• Assisted in the supervision and monitoring of road construction activities, ensuring compliance with
ministry standards and safety regulations.
• Conducted site inspections and prepared daily progress reports to support project documentation and
decision-making.
• Developed strong technical and teamwork skills while contributing to the successful execution of a
public road project serving the Al Karak region.
Company industry:
Public Administration
Job role:
Civil Engineering

Education

MUTAH UNIVERSITY

September 2021

September 2021

Bachelor's degree, Civil Engineering

Jordan

Focused on the design, construction, and maintenance of infrastructure projects, including buildings, roads, and water systems. Developed strong skills in structural analysis, project management, and sustainable engineering practices.

Skills

ADAPTABILITY
Expert
ADAPTABILITY
Expert
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DELIVERY FOCUSED
Intermediate
DELIVERY FOCUSED
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
QUALITY IMPROVEMENT
Intermediate
QUALITY IMPROVEMENT
Intermediate
CIVIL ENGINEERING
Intermediate
CIVIL ENGINEERING
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
TECHNICAL SERVICES
Intermediate
TECHNICAL SERVICES
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SALES
Intermediate
SALES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Jordan engineers association membership certificate
Jordan engineers association
Nov 2021
Show credentials

Hobbies

  • podcast
  • reading