Business Applications Manager
JT International
مجموع سنوات الخبرة :15 years, 0 أشهر
Spearheaded the management of all business applications’ analysis, design, project plans initiations, and requirements implementation while maintaining efficiency.
Interpret product strategy into detailed requirements and prototypes, as well as assist Business Units in understating the technical part of requested changes and testing. Confirm the existing specifics understood correctly and taken into consideration by the project team while evaluating the potential impact of the suggested solution. Direct programming interfaces between solutions and corporate IT systems. Administer the successful implementation of IT continuity plan based on an organized business impact assessment, risk assessment, and continuity requirements analyses.
Key Contributions:
Achieved predefined targeted goals by acting as a Project Manager and Business analyst of corporate local sales, operations systems design, and development.
Led and efficiently finished a project of “Marketing 1-2-1 system” development from conception to execution while staying within budget and timeline.
Promoted and recommended changes within the business community to increase business efficiency and profitability.
Won “Striving for Excellence 2018” Award across MENEAT&WW for demonstrating optimum performance.
Maximized business performance through the development of BI Reporting and Analytics systems.
Served as a Project Manager of SAP HANA implementation for Jordan in a successful manner.
Facilitated corporate decision-makers in making smart business decisions by examining and transforming complex data into insights and visualizations.
Analyzed, recommended, and provided optimal solutions within business technology architecture through evaluating business needs. Specified top-level business requirements into detailed functional specification documents.
Key Contributions:
Escalated customer satisfaction by evaluating and meeting customers' needs and desires through conducting “Data mining and Process mining” and specifying the research needed to obtain market information.
Enhanced systems/products and database designs by evaluating issues and methods through monitoring systems and product performance and executing quality control plans.
Participated actively with top-management in CASHU E-payment and E-wallet system enhancements, user experience optimization, and CASHU Virtual credit card development.
Played a significant role in designing and executing CASHU BI reports and dashboards and ETL processes and Data warehouse to accomplish established goals.
Directed a complete project lifecycle of CASHU “AML” system (Anti Money Laundry) and Customer Behaviour Tracking “Gypsy”, as a Project Manager.
Streamlined treasury system business processes, requirements, and integration with the Bank Core system.
Oversaw support issues and handled new requirements matters through administering application vendors. Directed the changes and new requirements successfully for Treasury systems while ensuring optimal performance.
Key Contributions:
Prepared and submitted custom reports from the core banking system to enhance each department with the required data for better and accurate decisions.
Assisted the regional team in the new Core banking system execution for Jordan and satellite systems integrations.
Provided quality support to cross-functional departments in attaining targeted goals by developing small IT solutions.
Developed a better understanding of business-facing issues and using the gained knowledge to create an IT solution, which delivered optimum levels of service in close collaboration with business at all levels.
Prepared a detailed business analysis, outlined problems, providing optimal solutions, and reporting back to stakeholders.
Key Contributions:
Grew business by identifying opportunities for improvement in business operations and processes while working in coordination with business management.
Assisted the business team in UAT testing the system and create system user manuals, and documented the functional and technical design of the systems.
Played a key role in implementing Aramex Media “Publications Subscriptions” system and Aramex Media DWH.
Ensured the successful execution of the corporate data warehouse and “Publications Subscriptions” system.