Ahmad Delki, Team Leader and IT Engineer

Ahmad Delki

Team Leader and IT Engineer

DHA

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Electrical Engineer \ Computer Engineer
Expérience
13 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 3 Mois

Team Leader and IT Engineer à DHA
  • Émirats Arabes Unis - Dubaï
  • février 2009 à février 2013

• Prepared daily workloads for staff & co-coordinating the daily allocation of work.
• Motivated the team to achieve high standards and KPI targets.
• Handled new client enquiries and acting as the face of the business.
• Deale with and resolving problems and issues which arise.
• Worked with the sales and marketing team to drive sales forward.
• Mentored and training up junior and new staff.
• Monitored & reporting on standards & performance targets.
• Arranged & chaired weekly team meetings, focusing on targets & achievements.
• Involved in the recruitment of new staff.
• Praised team members and creates a positive working environment.
• Ensured all administrative and IT records are entered and updated correctly.
• Provided prompt and accurate information on individual performance.

IT ENGINEER à DNRD
  • Émirats Arabes Unis - Dubaï
  • juillet 2005 à janvier 2009

• Responsible for networking, design, installation and maintenance services.
• Supported and configuring Cisco L2 switches 3750 and 2900.
• Provided support for Windows server 2000 and 2003 issues.
• Supported users and network administrators over the telephone and by email.
• Maintained the DNRD network infrastructure.
• Configuration and tested of any new hardware and software.
• Management of the daily data backup and retrieval scheme.
• Installed and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• Trained new employees.
• Assistance with training of staff and compiling procedural documentation.
• Assisted the network manager with support requests.
• Ensured computer hardware is safe & complies with health and safety legislation.
• Applied patches in accordance with DNRD procedures.

Network and Maintenance Engineer à Al-Montaser Computer Establishment
  • Jordanie - Irbid
  • août 2003 à juin 2005

• Worked as Technical Support Engineer.
• Worked on maintained Software like win XP, win2000 professional, win2000/2003 server, Office 2000/20003/XP, Antivirus and many other application programs.
• Worked as Cabling infrastructure and constructing networks (Domain and WG).
• Worked on different Hardware model like Compaq PC's, IBM PC's, Acer PC’s, and Siemens PC’s

Telecommunication Technician à RJAF
  • Jordanie - Amman
  • juillet 1995 à février 1999

• Worked as Telecommunication Technician for communication systems.

Éducation

Baccalauréat, Electrical Engineer \ Computer Engineer
  • à Alpalqa Applied University
  • juin 2003

Specialties & Skills

Service Design
Network Systems
Hardware
Team Leadership
Knowledge in Layer2 Switches, Router Configurations, Protocols like RIP, OSPF, EIGRP and its confi
Using BMC and Alloy Navigator applications for creating Incidents and Work orders.
Knowledge to use many program for control and monitoring network like Network Active Port Scanner,
Configure Wireless network using ADSL Router or Access point like (D-LINK, Linksys, Aztec, Speed s
Install, Maintenance and configure Printer, Scanner, Barcode, Faxes, Finger print machine and all
Managing and Maintaining a Microsoft Window Server2003, Infrastructure, Implementations and Active
Computer Maintenance Hardware and Software (Win 2003, 2000, XP, Antivirus, Office, 2000, 2003, XP,
TEAM LEADER

Langues

Arabe
Expert
Anglais
Expert

Adhésions

Jordan Engineers Association member .
  • Member
  • July 2003

Formation et Diplômes

A+ (Certificat)
Date de la formation:
April 2004
Valide jusqu'à:
May 2004
ITIL V3 (Certificat)
Date de la formation:
April 2012
Valide jusqu'à:
April 2012
CCNA (Certificat)
Date de la formation:
July 2007
Valide jusqu'à:
August 2007
MCTS 70-640, 70-642 (Certificat)
Date de la formation:
February 2012
Valide jusqu'à:
April 2012