Ahmad Firas Hamdan

 Developing and implementing human resources policies.
 Supporting strategic objectives.
 Hiring staff and negotiating employment agreements.
 Ensuring compliance with laws and regulations.
 Managing staff wellness and performance reviews.
 Motivating and supporting current staff.
 Maintaining staff records.
 Handling employee benefits.
 Identifying staffing needs and creating job descriptions.
 Designing and directing training programs. Developing and implementing human resources policies.
 Supporting strategic objectives.
 Hiring staff and negotiating employment agreements.
 Ensuring compliance with laws and regulations.
 Managing staff wellness and performance reviews.
 Motivating and supporting current staff.
 Maintaining staff records.
 Handling employee benefits.
 Identifying staffing needs and creating job descriptions.
 Designing and directing training programs.

 Developing and implementing human resources policies.
 Supporting strategic objectives.
 Hiring staff and negotiating employment agreements.
 Ensuring compliance with laws and regulations.
 Managing staff wellness and performance reviews.
 Motivating and supporting current staff.
 Maintaining staff records.
 Handling employee benefits.
 Identifying staffing needs and creating job descriptions.
 Designing and directing training programs. Developing and implementing human resources policies.
 Supporting strategic objectives.
 Hiring staff and negotiating employment agreements.
 Ensuring compliance with laws and regulations.
 Managing staff wellness and performance reviews.
 Motivating and supporting current staff.
 Maintaining staff records.
 Handling employee benefits.
 Identifying staffing needs and creating job descriptions.
 Designing and directing training programs.

 Manages all human resources related activities including recruitment, compensation, career development, performance measurement, training and personnel affairs.
 • Directs and oversees all administration related activities including security, preventative and corrective maintenance, mail room, office supplies and transportation.
 • Conducts performance evaluation training and monitors department’s performance in conducting the performance evaluation.
 • Manages the human resources planning process to determine the Company’s long-term staffing needs through discussing the personnel needs with department managers and prepares personnel forecasts to plan employment needs.
 • Manages the human resources budget preparation for the Company, and reviews human resources plans.
 • Manages the human resources department to work with outside employment agencies to fill vacant positions.
 • Monitors the compensation and benefits data of the Company to determine the competitiveness of the compensation plan.
 • Participates in interviews, selections and recruitments of employees to fill vacant positions at the Company corporate office.
 • Manages the new employee orientation to foster positive attitudes towards strategic goals.
 • Ensures that the Company’s overall human resources policies, rules, regulations and procedures comply with United Arab Emirates Labor Law.
 • Manages and develops individual human resources staff to help them achieve full potential and deliver consistently high performance standards.

 Supervising day-to-day operations of the administrative department and staff members.
 Hiring, training, and evaluating employees, taking corrective action when necessary.
 Developing, reviewing, and improving administrative systems, policies, and procedures.
 Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.
 Working with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses.
 Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
 Collecting, organizing, and storing information using computers and filing systems.
 Overseeing special projects and tracking progress towards company goals.
 Building new and expanding existing skills by engaging in educational opportunities.
 Sending RFP to shortlisted vendors, receiving their bids, compiling and send it to the committee to evaluate technically and financially the

screening telephone calls, enquiries and requests, and handling them when appropriate
organizing and maintaining diaries and making appointments
dealing with correspondence and writing letters, taking dictation and minutes
organizing and attending meetings, and ensuring the manager is well-prepared for meetings
dealing with incoming email, faxes and post
producing documents, briefing papers, reports and presentations
Update and chase delegated tasks to ensure progress to deadlines.
Liaising with clients, suppliers and other staff.
Processing All invoices related to our providers and following up with finance until they get their payment.
Update mail/phone directories.
Arranging Duty Travel.
Using the outage & hazard System.

CD&SP Daily attendance.

2. Taking full charge of arranging meeting for CD&SP members.

3. Coordinating with Etisalat Academy admin to book classroom for our upcoming courses including class room set up, Projector, refreshments & lunch voucher .

4. Monitoring Participants attendance and signature on the registration form.

5. Preparing CD&SP KPI, Monthly report and send it to HR Strategy on the 5th of each month.

6. Coordinating with our providers to arrange an event (training, Seminars, Graduation ceremony and following up with them to get the Quotation, Materials, Certificates and reports.

7. Processing All invoices related to our providers and following up with finance until they get their payment.

8. Updating CD&SP Database including Participants information Name, title, contact number, manager name and contact number …etc

9. Supports database management and maintains HRMS applications for Career Development Department.

10. Compiles data of operating development initiatives and accurately file and store related documentation.

11. Schedule internal and external program; liaise with external vendors, and track invoices and payments.

12. Coordinates meetings for superiors.

13. Follow up on correspondences.

14. Updates profiles and directory of CD program Participants.

15. General filing and monitoring of records.

16. Coordinates on logistics for CD Programs.

17. Performs day-to-day tasks.

18. Seeks / Gives information and clarifications.

19. Responds to inquiries.

20. Prepare routines and special reports.

21. Manage internal / external customers.

• Receives and screens visitors telephone calls, e-mails, and faxes providing information and resolving complaints which regularly requires the use of good judgment and the interpretation of policies and procedures.
•Update mail/phone directories.
•Welcoming and looking after visitors And VIP’s.
•Organizing and maintaining diaries and making appointments.
•Dealing with incoming email, faxes and post.
•Dealing with correspondence and writing letters, and taking dictation and minutes.
•Producing documents, briefing papers, reports and presentations.
•Carrying out background research and presenting findings into subjects the manager is dealing with.
•organizing and attending meetings, and ensuring the manager is well-prepared for meetings:
o Prepare agenda in advance.
o Arrange meeting facilities.
o Act as recording secretary; prepare action minutes.
•Liaising with clients, suppliers and other staff.
•Standing in for the manager and making decisions and delegating work to others in their absence.
•Devising and maintaining office systems to deal efficiently with paper flow.
•Organizing and storing paperwork, documents and computer-based information.
•Arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings, or to provide general assistance during presentations.
•Responsibility for accounts and budgets.
•Taking on some of the manager's responsibilities and working more closely with management.
•Coordinate work flow.
•Update and chase delegated tasks to ensure progress to deadlines.
•Take initiative in manager’s absence.
•Check deadlines on incoming requests and put preliminary work in play.
•Perform to earn Manager full confidence.
•Assure discreet handling of all business.
•As required, recruit, hire, train and supervise new staff.
•Study, review and develop company or department procedures.

Scheduling Manger Agenda’s.
Arranging Manager Business travel.
Updating Manager database.
Writing minutes of meetings.
Dealing & looking after VIPs visitors.
Taking initiative in the manager’s absence.
Creating or developing the filing system.
Writing Manager Correspondence.
Arranging Events & Conference.
 Coordinating with different departments

*Scheduling Manager Agenda.
*Writing minutes of meeting.
*Arranging Business travel.
*Reporting directly to the manager.
*Sending purchase request.
* Inventory control warehouse management and documentation.
* IT Help desk
*. Receiving Invoices and dealing with the financial control department.
*Improving Quality and Performance according to predefined criteria or measurement e.g. key performance indicator ( KPI's).
*Tactical planning to achieve goals and objectives.
* Keeping up-to-date with all new technologies in our field to present the best services to our customers by attending courses, exhibitions, self study …etc.
* Member of the Disaster Recovery Team.

*MS office 98, 2000, 2003(Basic, Intermediate & Professional Levels).
*Microsoft Windows ( 98, Millennium, XP, ).
*Internet Explorer
*Professional Work values.
*Contemporary business organizations.
*Business writing and presentation skills.
*Career planning and job search.
*Human resource.
*Office management.
*Management assistant.
*MIS (Management Information Systems).
*Ticketing.