Premium Customer Relationship
Arab Bank Plc
مجموع سنوات الخبرة :6 years, 7 أشهر
Building on my extensive experience across different sectors, and relying on my top-tier customer service and relationship management skills, I was able to continually achieve and exceed my set targets. In FY17 I was awarded the top sale officer within the entire Arab Bank sale teams, hence promoted to premium relationship manager.
• Striving to increase the Bank’s market share in the region by soliciting new clients’ base.
• Cross-selling variety of products to increase the Bank’s overall profitability.
• Onboarding new premium customers and maintaining clients’ relationship.
• Following-up and monitoring existing clients’ accounts to ensure a long term satisfactory relationships.
• Adhering to all internal and external compliance and regulatory policies.
• Conducting branch daily meetings with sales force and branch manager.
During my two years at Dubai’s number one bank, I was among the top three sales members for FY14. Driven by work ethics and great enthusiasms, I became a one-point of reference for all my clients’ needs.
• Managed sales team within the auto finance market.
• Promoted and sustained the Bank’s image as a leading provider of auto finance services.
• Ensured auto loans entries are processed and accurate.
• Involved in heavy vehicles deals.
• Served large portfolios with the Bank.
• Cross sell ‘Car Loans” to existing customers to increase Product Penetration.
• Established and maintained relationship with auto agencies.
• Provided frequent feedback to top management, and detailed activity report and Sales plan. Responded and handled customers’ complaints and inquiries in timely manner.
I present my industry experience and market insight in the following public media capacities:
• Researched and developed top-tier travel packages for VIP customers.
• Followed up to ensure all bookings and reservations are processed accurately.
• Maintained strong relationships with existing clients.
• Handled corporate and individual clients.
• Provided on-going support and advised customer in regards to visas and paperwork.
• Monitor competitor activity in order to maintain the most competitive rates.
• Trained new employees on provided support to junior sales team.
I'm an American University graduate, offering a strong academic base backed with internship experience.