Implementation and Support Engineer
eastnets
Total years of experience :14 years, 6 Months
Remote and onsite implementations for Swift Alliance Access/Entry (SAA/E) and Swift Webplatform (SWP) and AML Applications.
Document all customer interaction using the company’s support documentation templates and systems.
Provide Customer with Business and Technical Training Session.
Maintain customer satisfaction through providing support and follow up on customer issues until resolution
Ensure timely completion of projects.
Support team lead and other team members as required.
Attend weekly engineering team meetings to coordinate activities.
Follow the training and certification guides outlined by team lead.
Maintain weekly reporting to the management and recommend improvements to customer communication and implementation and support processes and procedures.
Desktop Applications programming.
Fixing bugs and resolving problems.
Providing Services and Support to existing Customers as well as establishing new Customers’ Base.
Understanding Customer needs and Requirements and recommend Suitable.
Arranging Meetings with Potential Customers to prospect for new business.
Fitting Designs together.
Development of Websites.
Assist in Development of Web Applications.
Fixing Bugs, Troubleshooting and resolving Problems.
Assist and Support in the Upkeep and Maintenance of Websites.
Technical Support for Customers (Onsite and Remote).
Managing Domain Registration and Hosting Services.
Installing and Configuring Computer Hardware Operating Systems and Applications.
Talking Staff/Clients through a Series of Actions, either Face to Face or over the Telephone.
Setting up new User Accounts and Profiles and Dealing with Password Issues.
Rapidly establishing a good working Relationship with Customers and other Professionals (e.g., Software Developers).