Senior Operation Processor
AlAhli ESNAD Co. (SNB)
Total des années d'expérience :6 years, 4 Mois
• Processed over thousands of SAMA transactions weekly, verifying adequate funds
with very haigh accuracy using the SAMA Online Transaction platform.
• Developed custom workflow templates in the SAMA calculator to expedite
transaction processing by 40%, enabling same-day completion for high-priority
requests.
• Actively participated in projects to streamline request processing workflows.
Analysed existing processes, identified bottlenecks, and proposed solutions.
• Spearheaded projects to identify and rectify errors in business transaction data.
Implemented data analysis techniques to diagnose errors, developed corrective
procedures, and optimized existing workflows.
• Proactively assisted other departments in Samah during periods of high-volume
request demands. My ability to handle multitasks and collaborate effectively
ensured timely and efficient request fulfillment, exceeding service level
agreements.
• Promptly and effectively resolve customer complaints, adhering to the systematic
work calculator guidelines for fair and impartial resolution.
• Increased stakeholders’ satisfaction through prompt and effective resolution of
complaints within 24 hours, leveraging strong investigative and communication
skills which resulted in positive feedback.
• Developed and delivered comprehensive training programs for 20 new employees,
covering all aspects of SAMA business transaction processing and complaint
handling.
• Enrolled in ongoing SNB training programs, mastering proficiency in all daily
used programs like the SAMA Online Transaction platform. This proactive
approach enabled me to handle complex requests independently and contribute
to team efficiency.
• Processed over thousands of SAMA transactions weekly, verifying adequate funds
with very haigh accuracy using the SAMA Online Transaction platform.
• Developed custom workflow templates in the SAMA calculator to expedite
transaction processing by 40%, enabling same-day completion for high-priority
requests.
• Actively participated in projects to streamline request processing workflows.
Analysed existing processes, identified bottlenecks, and proposed solutions.
• Spearheaded projects to identify and rectify errors in business transaction data.
Implemented data analysis techniques to diagnose errors, developed corrective
procedures, and optimized existing workflows.
• Proactively assisted other departments in Samah during periods of high-volume
request demands. My ability to handle multitasks and collaborate effectively
ensured timely and efficient request fulfillment, exceeding service level
agreements.
• Promptly and effectively resolve customer complaints, adhering to the systematic
work calculator guidelines for fair and impartial resolution.
• Increased stakeholders’ satisfaction through prompt and effective resolution of
complaints within 24 hours, leveraging strong investigative and communication
skills which resulted in positive feedback.
• Developed and delivered comprehensive training programs for 20 new employees,
covering all aspects of SAMA business transaction processing and complaint
handling.
• Enrolled in ongoing SNB training programs, mastering proficiency in all daily
used programs like the SAMA Online Transaction platform. This proactive
approach enabled me to handle complex requests independently and contribute
to team efficiency.
• Processed over thousands of SAMA transactions weekly, verifying adequate funds
with very haigh accuracy using the SAMA Online Transaction platform.
• Developed custom workflow templates in the SAMA calculator to expedite
transaction processing by 40%, enabling same-day completion for high-priority
requests.
• Actively participated in projects to streamline request processing workflows.
Analysed existing processes, identified bottlenecks, and proposed solutions.
• Spearheaded projects to identify and rectify errors in business transaction data.
Implemented data analysis techniques to diagnose errors, developed corrective
procedures, and optimized existing workflows.
• Proactively assisted other departments in Samah during periods of high-volume
request demands. My ability to handle multitasks and collaborate effectively
ensured timely and efficient request fulfillment, exceeding service level
agreements.
• Promptly and effectively resolve customer complaints, adhering to the systematic
work calculator guidelines for fair and impartial resolution.
• Increased stakeholders’ satisfaction through prompt and effective resolution of
complaints within 24 hours, leveraging strong investigative and communication
skills which resulted in positive feedback.
• Developed and delivered comprehensive training programs for 20 new employees,
covering all aspects of SAMA business transaction processing and complaint
handling.
• Enrolled in ongoing SNB training programs, mastering proficiency in all daily
used programs like the SAMA Online Transaction platform. This proactive
approach enabled me to handle complex requests independently and contribute
to team efficiency
graduated from Texas Wesleyan University with double majors in marketing and management.