Public Relations Officer / Senior Agent
emirates
Total years of experience :13 years, 4 Months
generally create a communication chain between the company, authorities and customers.
specialty on medical cases and emergencies that may occur in the company premises or DXB
Responsible for the safety and comfort of passengers in various working areas.
Upon being informed of a customer falling sick and requiring medical attention, ensuring immediate follow-up is commenced, alert all concerned departments and coordinate with all stakeholders.
Provide compassionate support to customers who have lost a family member during EK flights or during transit in DXB
Responsible to make sure that agents who works under me are met as per the instructions given .
Listen to customers and do the best to solve their problems
Other responsibilities such maintaining the security of the facility by monitoring the cameras,
TOEFL degree from British Council