COLLECTION AND RECOVERY SUPERVISOR
RAK Bank
Total years of experience :9 years, 11 Months
RAK BANK. Collection & Recovery:
Dubai, UAE - Recovery Credit Card Aust. 2009 - Until Feb2012:
Have complete understanding of BANK vision, mission, goals objectives & my job responsibilities
•Reporting the financial results of CC & recommending all necessary actions to generate the targeted financial results
Providing solutions to collection problems and handling the difficult accounted•
Submit a daily action plan to my Officer about tasks & duties requested from the internal team in the next day.
Ensure compliance with BANK channel of communications.
Crating excitement, energy & a competitive environment.
Ensure implementing all measure of protecting the information security of the operations.
Necessary reports to be communicated to my officer & clients outlining daily & monthly results.
Maintaining excellent working relationship with the clients.
Ensure that all customer's quires, complaints & suggestions are handled effectively & reported to my Officer.
Assists my Management in updating accounts with the any new collection whether internally or through the external lawyers/ collection agencies.
Ensure accuracy of all payments made by team members.
Sharpening my skills and updating my knowledge in the latest development in professional practices related to the business.
Assist the Sales Manager in establishing short & long term strategies for the department and develop implementation plans.
Coordinate with the Sales Manager & Marketing Director to develop & implement effective marketing plan for the section
Coordinate with Sales Manager & Managing Director to conduct various market researches to obtain the data required to reach certain decisions such as pricing
Build relationships with potential corporate clients & insure the continuity of this relation.
Responsibilities:
•Import and export electronics items.
•Doing marketing and sales for the items.
•Organizing & attending events and exhibitions and managing the production of marketing materials, including leaflets or catalog of the products
•Outdoors sales through, selling and marketing construction materials especially pre concrete strand wires and assess the delivery of approved products to the supplier.
•Doing all related procedures with government department (P.R.O.)
•Controlling file system and keeping records about all jobs and all administrative documents.
Handling contract and paper work for the cargo and transport.
Loading different types of cargo and follow up until it delivered to client
Agree with the client for the price and payment terms.
Follow up with the customer until his items delivered to the store.
Coordination between all department team works to achieve the over all target.
Making weekly report and submit to the manager
CAREER SUMMARY: police officer