Professional Services Consultant
NCR
مجموع سنوات الخبرة :13 years, 7 أشهر
Consultation and technical support for Ooredoo Oman over BPMs. Managing full support from software to hardware over BPMs. Preparation of monthly and annually reports of availability etc. nkiosk project management for ooredoo Oman. Remote assistant for software issues. QA and testing over new releases and projects. Daily resolving and support over incidents and along with servers and DB inspections. ensuring Annual income increase from BPMs.
- MEA region banks incident management - Incident resolving during SLA - Dispatch of Engineer to ATMs/ CDMs / KIOSK (bill payment machines) - organizing technical visits between engineers and CITs, 3rd party. - weekly, monthly, annually SLA report inspection providing clear reasons and improving report availability each month
Business Integrator Trainee at LINK for Integrated Services for a period of 3 months. Was introduced to SOA, MQ Websphere, DB2, and worked in a project that integrated a service for a telecommunication company POS with country Banks.
Telecommunication Engineer Trainee at Orange Jordan Telecom Group, from 1 July 2011 - 31 August 2011
I was rolled into the outside plant department (OSP) were I passed through three different sectors in my two months of training with Orange, first the Internal Transmission Networks (ITN) were I was responsible of new PSTN and ADSL connections beside faults resolving and quality of performance. Secondly was the sector of Digital Services were I dealt with higher ADSL speeds and fibre optical connections and fault resolving. Finally was Mobile Networks (3G+) . Although it was a short period for experience I made sure that I gained the solution key for any problem that strikes.
• I was an effective team worker.
• Adopted quickly to various and fast changing environments.
• Coped well under high pressure.
I have worked in a part-time job during my studies period; this job has boosted my personality and abilities. This helped me to adapt more into various changes at work, beside working under high pressure.
My degree was an Honors Degree in BSc in Telecommunication Engineering.
The Sultan's School Oman, Muscat June '06