Senior Finance Data Management
NATIONAL BANK OF ABU DHABI
Total years of experience :10 years, 6 Months
Career Progression:
• Sr. Finance Data Management (Jul 2014 to Sep 2017)
• MIS Officer (Feb 2010 to Jun 2014)
• Desktop Engineer (Jul 2009 to Jan 2010)
• Associate Desktop Engineer (May 2009 to Jun 2009)
• PC Support Specialist (Apr 2009 to May 2009)
• Jr. PC Support Specialist (Jan 2008 to Mar 2009)
• Trainee (Aug 2007 to Jan 2008)
Accountability (Sr. Finance Data Management):
• Last reported to the Finance Data Management Manager and supervising 3 resources acting in the role of Deputy Data Management Manager during his absence.
• Provided assistance to the Data Management Manager on administrative & technical functions, while being responsible for monitoring servers and workstations as necessary for data management.
• Participated in help-desk operations along with technical support on hardware/software and interacting with end-users to identify support needs as well as providing appropriate support on hardware/software.
• Coordinated activities like system diagnosis, repair and updates, ensuring data integrity & reliability of automated tasks, at the same time guide the staff on computer applications and systems.
• Monitored the health of data systems, thus the accuracy of records, share records, based on established protocols with upper management/senior leadership/clients/partners/other key stakeholders.
• Acquainted self with organization business activities & therefore, the technical requirements to determine & prepare the system plan including operational requirements, budget requirements and schedules.
• Ensured data accuracy/security, by defining/enforcing suitable MIS policies and implementing standardized MIS procedures across all business applications.
• Supported digital security systems to safeguard sensitive data, while initiating data improvement & data automation strategies based on regular assessment.
• Collaborated with vendors, contractors and new business units, to seek avenues to improve data systems and/or reduce costs of current systems and process review to ensure time and cost-effective practices.
• Prepared recommendation of a solution, based on analysis of complex user information flows/needs, meeting the end-user demands, while preserving the integrity of centrally supported systems.
Accountability (MIS Officer):
• Reported to the MIS Manager and led a team of 5 resources for monitoring MIS performance, regularly, to avoid unplanned outages/down time and regular flow of MIS Reports for informed decision making.
• Provided over sight to Microsoft Performance Point Server 2007 user management & troubleshooting, while generated customer support for OS issues, network problems and software installations, etc.
• Developed strategies for implementation of software & hardware systems in the organization as well as installed, upgraded and supported printers, computer hardware and other authorized peripherals
• Engaged in planning, development and implementation of hardware, systems, network, applications, developments and integration of a management information system.
• Functioned as first point of contact for resolving MIS Helpdesk queries using helpdesk system at the same time provided KRI (Key Risk Indicator) Report on a monthly basis.
• Coordinated training & necessary assistance for the employees involved in implementation and support of the software systems and produced operational reports and management information, in compliance with information security protocols.
• Supported users through a helpdesk service for employee/manager self-service and reviewed users access report on network shared folders
• Performed day-to-day team management routines like work allocations, monitoring performance, feedback (when necessary), etc to improve team productivity.
Accountability (Desktop Engineer):
• As the Desktop Engineer, reported to the IT Service Manager and led a team of 10 resources, supporting end-users in troubleshooting & resolving of desktop PC/Server problems and related peripherals.
• Participated in deployment, set-up, configuration, migration, upgrade and support of computing hardware, OS, software and related peripherals, while led the Helpdesk & Desktop Support teams involved in rendering IT support.
• Supported workflow management, resolution of service request and update of documentation of reported incidents, for presentation of IT service communication to the management.
• Monitored/resolved incidents or logged service requests, in compliance to SLA standards and escalated unresolved requests to suitable authorities/vendors/partners.
• Collaborated with other support groups & vendors to provide seamless support to end-users and ensured that desktop computers interconnect seamlessly with diverse systems.
• Interfaced with users to identify computer related needs and enhanced stake holder satisfaction by effectively resolving issues, enhancing system uptime, etc aligned to customer service level parameters.
• Documentation supported system, application procedures and processes, for future as well as for affecting changes with dynamic business requirements.
• Performed daily team administration routines like tasks delegation, tracking performance, provide feedback, as necessary, and people management activities to improve team efficiency.
IT department Associate Desktop Engineer @ National Bank Of Abu Dhabi HQ
IT department PC Support Specialist @ National Bank Of Abu Dhabi HQ
IT department Junior PC Support Specialist @ National Bank Of Abu Dhabi HQ
IT department Trainee @ National Bank Of Abu Dhabi HQ
Business Information Technology Higher Diploma Degree from Abu Dhabi Higher Colleges of Technology.