Senior IT operations
Convergys
Total years of experience :17 years, 11 Months
- Supervises planning and implementation of all business information systems, such as sales, customer operations, and internal communications.
Identifies user needs and directs building of MIS teams to work across all levels of the organization.
- Coordinates and discusses with management, computer system capacity needs for management information and functional operations to decide on purchase of equipment.
- Plans for systems development and operations, hardware and software purchases, as well as budget, and staffing requirements.
Design IT networks internally in each plant/building (WAN/VPN) between different premises.
- Develop bidding documents and handle the administration of bidding process until selecting the best supplier after handling negotiations for prices and conditions and drafting, revising contracts.
Give technical advice helping the purchasing dept to optimize the purchasing of IT networks components.
- Supervises and manages computer operations and functions such as: backup, storage, and retrieval functions.
- Receives and reviews reports of computer malfunction, and maintenance to determine costs, and ensures end-user problems are solved in a timely manner to avoid delays.
- Supervise the execution of the works and installation of networks to ensure achieving goals on time with the best quality without exceeding the estimated budget.
- Establishes and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup
Managing the IT personnel involved in all projects ensure that IT First line support activities (Help Desk) are offered at the best level.
- Establishes and maintains standards for use, operation, and security of network, personal computers, and data.
- Consults with department managers to develop system solutions consistent with organizational objectives.
- Installing, Configuring & administering Windows XP Professional.
- Installing, Configuring & administering 2003 and 2008 Servers:
\{Active Directory & DHCP & DNS & SQL & ISA & Security & BC\}.
- Installing, configuring, diagnostic and troubleshooting Servers, Desktops & notebooks.
- Managing & Maintaining a Microsoft Windows Server 2003 and 2008 Environment.
- Installing, Configuring & administering & Managing \{Microsoft outlook & lotus notes & thunder Bird & outlook Express\}.
- Installing, Configuring VoIP Systems \{Avaya & Nortel\} and Soft Phones.
Sep 2006-June 2010 Working in: \{PHARAOH COMMUNICATION NETWORKS\}.
( (ORASCOM TELECOM))
\{IT Administrator\} \{IT field\}.
Job Description:
- Supervises planning and implementation of all business information systems, such as sales, customer operations, and internal communications.
Identifies user needs and directs building of MIS teams to work across all levels of the organization.
- Coordinates and discusses with management, computer system capacity needs for management information and functional operations to decide on purchase of equipment.
- Plans for systems development and operations, hardware and software purchases, as well as budget, and staffing requirements.
Design IT networks internally in each plant/building (WAN/VPN) between different premises.
- Develop bidding documents and handle the administration of bidding process until selecting the best supplier after handling negotiations for prices and conditions and drafting, revising contracts.
Give technical advice helping the purchasing dept to optimize the purchasing of IT networks components.
- Supervises and manages computer operations and functions such as: backup, storage, and retrieval functions.
- Receives and reviews reports of computer malfunction, and maintenance to determine costs, and ensures end-user problems are solved in a timely manner to avoid delays.
- Supervise the execution of the works and installation of networks to ensure achieving goals on time with the best quality without exceeding the estimated budget.
- Establishes and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup
Managing the IT personnel involved in all projects ensure that IT First line support activities (Help Desk) are offered at the best level.
- Establishes and maintains standards for use, operation, and security of network, personal computers, and data.
- Consults with department managers to develop system solutions consistent with organizational objectives.
- Installing, Configuring & administering Windows XP Professional.
- Installing, Configuring & administering 2003 Server: \{Active Directory & DHCP & DNS & SQL & ISA & Security\}.
- Installing, configuring, diagnostic and troubleshooting Servers, Desktops & notebooks.
- Managing & Maintaining a Microsoft Windows Server 2003 Environment.
May 2006-Sep 2006 Working in: \{GAMMA INTERNATIONAL EGYPT\}
\{Sales & Pre-Sales\} ( (Electronics & Digital meters))
& \{IT Administrator\} \{IT field\}.
Job Description:
- Supervises planning and implementation of all business information systems, such as sales, customer operations, and internal communications.
Identifies user needs and directs building of MIS teams to work across all levels of the organization.
- Coordinates and discusses with management, computer system capacity needs for management information and functional operations to decide on purchase of equipment.
- Plans for systems development and operations, hardware and software purchases, as well as budget, and staffing requirements.
Design IT networks internally in each plant/building (WAN/VPN) between different premises.
- Develop bidding documents and handle the administration of bidding process until selecting the best supplier after handling negotiations for prices and conditions and drafting, revising contracts.
Give technical advice helping the purchasing dept to optimize the purchasing of IT networks components.
- Supervises and manages computer operations and functions such as: backup, storage, and retrieval functions.
- Receives and reviews reports of computer malfunction, and maintenance to determine costs, and ensures end-user problems are solved in a timely manner to avoid delays.
- Supervise the execution of the works and installation of networks to ensure achieving goals on time with the best quality without exceeding the estimated budget.
- Establishes and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup
Managing the IT personnel involved in all projects ensure that IT First line support activities (Help Desk) are offered at the best level.
- Establishes and maintains standards for use, operation, and security of network, personal computers, and data.
- Consults with department managers to develop system solutions consistent with organizational objectives.
KEY I.T. SKILLS