Technical Support Engineer
Tafeel Co.
Total des années d'expérience :8 years, 2 Mois
Project Ministry of Haj and Umrah
• Troubleshooting system diagnosing and solving applications faults.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone to help set up systems or resolve issues.
• Providing support, including procedural documentation and relevant reports.
• Setting up new users' accounts and profiles and dealing with password issues.
• Update application publish in web server deal with IIS, SQL server and LFECM server
Responsible from sites and BSCs corrective and protective maintenance
Monitoring Network sites down recovery
Report and support customer within SLA
Daily Report for Network
(Working in MTN MS Project and ZAIN FM Project)Assurance Quality &EHS(Environment Health and Safety).
Auditing Sites & BSCs & MSCs &Warehouse Spare Parts And Support MS FM Managers
Auditing Sites & BSCs & MSCs By Using WFM & OWS & SDM & ISDP Software Program
Support S/C Training for EHS&WFM in field
Audit site and accept and approve site pm serviec for subcontractor by using ISDP Huawei system
Maintenance Senior Engineer FM MS MTN (Responsibole from Network performance & Availability and power & Telecom issues in Zone B north sudan )
Mange the network by using SDM software and tools
delver the report for costumer according SLA
achieve the target that request from costumer PM
Responsibility acceptance for supplier payment
I was working with Almoubashir supplier for MTN Sudan as site engineer our job description it's (PM, CM)
1-PM Preventive Maintenance for sites & BSCs in network daily activity
our job task (power and telecom issues) using tools as hardware and software too programs and configuration.
2-CM Corrective Maintenance
in this part i went to sites and solve the problems as i can as possibles whatever the problems exactly (power or telecom) to avoid site down and keep network alive with good availability for costumer and subscriber then report the problems to supervisor and our top management to take action for temporary solution
and there's other task usually for modification to keep network in good weather and stability
Understand how telecommunication network system including voice, data, and radio, video and wireless and network services.