ahmed abdeen

• P&L & Budget Ownership: Held full financial accountability for a major regional operations contract; managed the annual operational budget, controlled expenditure against forecast, and implemented cost-saving initiatives that maintained profitability while sustaining service delivery standards across a large-scale infrastructure program.
• Multi-Site Operations Leadership: Directed day-to-day operations across 9 branches and functional teams; coordinated cross-departmental resources to meet agreed quality, efficiency, and delivery standards — consistently achieving or exceeding all contractual KPI targets.
• Continuous Improvement & Process Optimization: Applied Six Sigma Black Belt methodology to identify and eliminate waste, re-engineer workflows, and embed a culture of continuous improvement; achieved 99.95% operational efficiency and +20% annual organic revenue growth through structured improvement cycles.
• Preventive & Corrective Maintenance Management: Ensured robust preventive and corrective maintenance systems were in place across all assets; reduced average incident closure time by 10% through redesigned maintenance protocols, minimizing downtime and optimizing operational output.
• HSE Compliance & Safety Culture: Championed HSE compliance across all operational sites; instituted rapid-response safety protocols, business continuity procedures, and incident investigation frameworks — ensuring all staff adhered to safety policies and that corrective actions were promptly identified and implemented.
• KPI Governance & Operational Reporting: Supervised preparation and review of operational KPI dashboards and performance reports used in executive decision-making; developed Power BI reporting tools to track progress across 9 branches and +20 concurrent workstreams in real time.
• Digital Transformation: Led deployment of Power BI analytics, AI tools, and CMMS platforms to drive evidence-based decision-making, improve asset health monitoring, and support business intelligence across operational functions.
• Team Leadership & Stakeholder Engagement: Directed and mentored large, multicultural cross-functional teams; managed performance appraisals, succession planning, and capability development; maintained C-level and government stakeholder relationships across complex multi-party program structures.

• Multi-Site Operations & P&L Management: Directed operational and maintenance performance across a regional portfolio of 6 healthcare facilities; held accountability for site budgets, resource allocation, and cost control — delivering services within financial targets while maintaining high standards of quality and service.
• CAPEX Planning & Infrastructure Delivery: Led the construction and fit-out of a 300-bed hospital facility in the Western Region (2022-2023) from project inception through to handover; managed CAPEX deployment, contractor performance, and cross-functional coordination to deliver on time and within budget.
• Quality Assurance & Service Standards: Analyzed operational and complaint data to identify root causes; redesigned service delivery procedures and implemented quality standards that reduced recurring failures, improved Right First Time (RFT) performance, and enhanced patient satisfaction metrics.
• Continuous Improvement: Identified and implemented process improvement initiatives across all sites under management; drove adoption of structured review cycles and corrective action plans to sustain performance gains and eliminate operational waste.
• People Development & Succession Planning: Managed cross-functional teams across multiple sites; maintained full performance appraisal cycles, designed targeted development plans, and built succession pipelines aligned with operational growth requirements.

• P&L & Financial Accountability: Held full P&L responsibility for national service operations; managed department budget against corporate forecast, established new profit centers through strategic service contract development, and delivered consistent revenue growth through operational efficiency improvements.
• Supply Chain & Procurement Management: Oversaw national procurement and supply chain operations for a kingdom-wide service portfolio; managed vendor relationships, controlled inventory and parts supply across 150 MOH hospital sites, and implemented cost-control measures to optimize total cost of ownership.
• Digital Transformation & CMMS: Led end-to-end national deployment of IBM MAXIMO CMMS, Oracle EAM, and a Call Centre platform; improved asset uptime by 10%, team utilization by 15%, and customer satisfaction by 5% through data-driven service redesign and process standardization.
• KPI Management & People Development: Managed a 20-person technical team through full lifecycle performance objectives — training, coaching, appraisals, and structured capability development — aligned to corporate KPIs, compliance standards, and operational demand.

- Accomplishes human resource objectives by recruiting, orienting, training, assigning, scheduling, coaching, motivating, empowering, and disciplining team members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Providing high quality, up-to-date documentation for all service arrangements.
- Investigating technical issues.
- Following up service sales activities & Service Contracts to achieve the agreed service sales target according to the allocated budget.
- Nominating team members to attend technical and soft skills training on rotational basis to maintain their professional levels up to the standard.
- Proactively developing and retaining key customer accounts.
- Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets.
- Carrying out quarterly billing checks, inventory audits, and Performance review meetings.
- Taking corrective action where inadequate performance is suspected.
- Monitoring kingdom projects and ensuring implementation according to PMI methodologies.
- Assisting in the development of a customer service policy for the company.
- Maintaining the company’s SOP system.
- Improving relationships with clients, contractors and suppliers.
- Managing the related part in local & international events & Exhibitions.
- Supporting the marketing, commercial and business development functions of the company.

- Conducting product presentations, and on site demonstrations to promote our radiology product range to our valuable customers in my territory including; Digital X-Ray Systems, Mobile X-Ray Systems, Digital Mammography Systems, Digital Flat Panel Detector Solutions, Computed Radiography Systems, Laser Imagers, and PACS/RIS HCIT Solutions.
- Establishing and maintaining strong relationships with KOLs to generate business opportunities and achieve agreed sales target.
- Following up business opportunities in all stages including pre-sales activities, quoting, invoicing, delivery, installation, and commissioning.
- Conducting Application training sessions to our end users.
- Keeping a solid database for my accounts including client details, installation base, and opportunities.
- Regular forecasting to assure better stock management.

service engineer doing corrective and preventative maintenance to medical equipment

developing software and hardware solutions