Human Resources Manager
Telecom Egypt
مجموع سنوات الخبرة :23 years, 9 أشهر
Telecom Egypt - Egypt
Human Resources Development Department
Main job responsibilities include:
- Monitor the HR policies being followed in the premises.
- Investigate and resolve employees conflicts.
- Review work procedures & operational problems in order to determine ways to improve & facilitate in order to enhance employees performance.
- Process disciplinary cases, dismissal/termination/resignation.
- Keep the record of annual vacations of the employees & communicate accordingly.
- Maintain personal record including leave attendance and disciplinary actions.
- Maintaining & updating employees data on regular basis.
- Assisting employees in applying for their medical cards & opening bank accounts.
- Mature judgment and professionalism in handling all matters.
- Have good knowledge of administrative & clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology.
- Performing day-to-day administrative tasks such as maintaining information files and processing, paperwork.
- Monitor and process the man power request to the concerned departments within approved limits.
- Manage welfare policies and implement those as per directives of the management.
- Get approvals of leaves of subordinates, cash & loan matters from concerned departments.
- Keep records required by government agencies & necessary documents of the employees.
- Schedule and/or monitor staff hours and shifts.
- Maintaining the healthy work environment & continually assess & resolve problems among employees.
Telecom Egypt - Egypt
Key Account Management Department
Main job responsibilities include:
Supervise, plan the work goals and develop the tasks needed to accomplish the targets of Telecom Egypt for Key Account activities and To develop a strong partnership relation with major customers with the aim of influencing their key decision makers in establishing Telecom Egypt as their first choice Telecommunication solutions provider, in order to maximize sales revenues generated from all department activities
(Billing - Intelligent Network Services - Prepaid calling card services - Free phone services - Virtual Private Networks - Premium Service Numbers - Voice Mail and Tele voting services
To provide a quality service to Emirates and Code share passengers in respect to check-in, boarding, special services and baggage services as per company's commercial and safety standards and procedures.
Telecom Egypt - Egypt
Key Account Sales Department
Main job responsibilities include:
Responsible for all Key Account Management (KAM) activities for large corporations especially contracting - before and after sale services, managing customer accounts for Intelligent Network services like: Advanced Free Phone Number 0800, Universal Access Number 19xxx, Virtual Private Network, Premium rate service, etc.
Telecom Egypt - Egypt
Customer Service Department
Main job responsibilities include:
Value Added Services Processing, Solve PPC complaints on Huawei TELLIN -SMAP, Support for IVR toll free number
Main job responsibilities include:
Prepare media tools & prints, Campaigns design, Voice Mail promo on TE toll free 0800, ITU forums & ICT exhibits, Advertising For Bibilotica Alexandria project, Advertising On prepaid calling cards.
Main job responsibilities include:
SWOT analysis, Segmentation, Market Data Analysis, Feasibility Analysis, conduct surveys with consultation companies (AC Nelcien), prepare offers for North Coast, Yearly and Monthly Reports & Statistics.
Master of Business Administration (MBA) Human Resources Arab Academy for Science and Technology and Maritime transport The Graduate School of Business November 2013- Anticipated Graduation Date November 2015
Post Graduate: Professional Certificate in Sales & Marketing: The American University in Cairo (AUC) in Cooperation with the Arab Academy for Science and Technology and Maritime transport. (Grade A: Excellent) 14 courses
Graduation : Bachelor’s Degree in Commerce (English Section) Faculty of Commerce Study of Accounting (Major) Final Grade: Good September 1995 -May 1999
