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    Ahmed M H Abd-El-gawad

    Senior Business Analyst

    Etislat Egypt Outsourced from ASSET Technology Group

    Egypt - Cairo
    Bachelor's degree, Computer Science
    7 years, 5 months

    Work Experience

    What's your work experience? Your experience is one of the most important sections in a CV.
    List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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    Senior Business Analyst

    at Etislat Egypt Outsourced from ASSET Technology Group
    October 2013
    To Present
    Egypt - Cairo
    Developing IVR Call flows regarding to Business Requests using Genesys Technologies (GVP, Composer) plus open standards : VXML, SRGS

    VoIP Engineer & IVR Developer

    at MegaProj
    December 2012
    To October 2013
    Egypt - Cairo
    VoIP&IVR Appliances design and implementation & Integration with Legacy Telephony Systems.
    Leading the Delivery of Mashyakhet EL AZHAR Takafol System.
    Medical Representatives Tracking System .
    Design and Implementation of Real Time Mail Response Tracking System.

    VoIP Engineer

    at Yper Telecom
    July 2012
    To December 2012
    Egypt - Cairo
    ○Call Center: Install, Configure, Maintain and support Call Center based on open source PBX.
    ○ IVR: Develop IVR Scripts for the Call Center.

    System Developer

    at IST Networks
    June 2010
    To July 2012
    Egypt - Cairo
    Projects :
    ○ iConnect: An auto attendance IVR reporting system for Australian schools.
    • Cisco Gateways configuration: Configure voice Application for IVR
    • SIP trunking installation and configuration: Connecting Contact Center so SIP provider
    through SIP trunking.
    • TCL/IVR Script: Developing TCL/IVR Scripts for Cisco Voice Gateways
    • Cisco Voice Portal (CVP): Installation and configuration
    • Linux Servers Administrator: Installing and administrating Mail Servers
    ○ Voice Verification System: Integrating voice verification system with SpeechPRO & Auraya
    Products using VoiceXML plus Cisco Voice Portal (CVP) for Rajhi Bank KSA.
    ○ Speech Engines: Developing many demos based on Text to Speech and Automatic Speech
    Recognition systems for: Q-Tel, Rajhi Bank, Egypt AIR, Crédit Agricole.
    ○ Kahramaa (IVR): Developing The CVP Call Flow for Qatar General Electricity & Water
    ○ Petroleum Development Oman (IVR): Developing The CVP Call Flow for Petroleum
    Development Oman Company.
    ○ Installing&Configuring PBXs: Installing and configuring (Asterisk, FreeSwitch, Cisco
    CallManager (UCCM, CME))
    ○ 4Agent: Developing a central managed CTI Interfacing solution with Cisco UCCX.

    IT Support

    at Al Masria
    March 2008
    To February 2009
    Installation, configuration, administration, maintenance, troubleshooting, upgrading of the server infrastructure and Linux Servers.
    Installation, configuration, maintenance, troubleshooting of Windows Workstations.

    Extra years of experience not listed above:  None  


    What's your educational background?
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    Bachelor's degree, Computer Science

    at Faculty of Engineering Menofia University
    May 2009

    Specialities & Skills


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    Are you a member in any organization or professional club?
    Your professional memberships provide an informative signal about your career aspirations, so add them!
    Egyptian Syndicate of Engineers
    June 2009

    Training And Certifications


    CCNA Academy
    March 2005