Formulations and technical support
International Company
Total years of experience :6 years, 8 Months
• 2011: Formulations and technical support (International Company) Egypt
* (The company holds a power of attorney to the biggest companies in Egypt Inter Net)
* Receive customer calls and technical support to resolve problems related to Internet services. Assist customers through direct calls and e-mails in troubleshooting hardware
* Compile all the reports that come in an orderly fashion.
* Supervision of the installation and operation of Internet lines ground for new customers.
* Determining the nature of faults and the steps required to rectify it.
* Writing progress and statistical reports for supervisors and managers. As,
* Identified appropriate products by accurately assessing customer need, clearly explained technical features.
KEY SKILLS AND COMPETENCIES
* Install, configure, and maintain network services, equipment and devices.
* Perform troubleshooting for Network Related Issues.
* Documents network problems and resolution for future reference.
* Manage user accounts, permissions, email, anti-virus, anti-spam.
* Perform troubleshooting analysis of the Modems and Routers.
* Provide Call Support for the Customers to Fix the Issue.
* Manage Wireless Connectivity by setting the Channel, SSID and Security.
* Had been Responsible in monitoring the network performance.
* Worked on Routers like Cisco - Linksys, 2Wire, Belkin or Net gear.
* Proficiency in the troubleshooting and resolution of all client queries.
* Good problem solving skills along with the ability to maintain calm under pressure.
* Basic understanding of PC hardware set-up and configuration.
* A methodical and structured approach to problem solving.
* Troubleshooting hardware and software problems.
* Installing and configuring the peripherals, components and drivers.
* Installing software and application to user standards.
* Wide knowledge of motherboard and circuit designs of monitor.
* Deep knowledge of printer and cartage refilling.
* Solid understanding of all phases of SMPS and UPS.
* Configuring and troubleshooting desktops, laptops and servers.
* Familiar with hardware tools like servers, printers, and networking and telecommunications devices.
* Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems.
* Troubleshooting of personal computers. On line Support to customers concerning their computer problems
Other Skill
• Organization
• Computer skills
• Flexible
• Familiarity with publishing tools
• Experienced
• Professionalism
• Disciplined
• Excellent team player with good communication skills.
• Ability to work under pressure.
* Ability to zero down the problem.
* Ability to work independently.
* Ability to prioritize.
* Responsible and reliable.
* Hard working and zealous.
* Analytical skills.
* Problem solving.
* Physical strength.
• 2007: Network Technician (Pharos Technology)
* The establishment of local networks of small and medium enterprises.
* Installation of LAN and WLAN in hospitals,
* Schools and private institutes.
* Maintain and upgrade networks in many government and private installations.
* Administering & designing LANs, WANs internet/intranet, and voice networks..
* Communicating and negotiating with users, specialists, other staff and suppliers.
* Network connectivity troubleshooting, ping, tracer, telnet.
* Maintenance of computers and laptops.
* Software installation and definition of peripheral devices and install operating systems and hardware upgrade.
2007-2008: BA Foreign Trade Of the Higher Institute for Advanced Academy