branch operations in charge
Al-MUZAINI EXCHANGE CO – Foreign Exchange Company
Total years of experience :9 years, 10 Months
•Accessed computerized financial information to answer general questions as well as those related to specific accounts.
•Formulated, prepared, and issued bills, invoices, and account and financial statements with 10% increased efficiency to ensure timely deliverable.
•Trained 3 new administrative assistants and junior bookkeepers.
•Monitored sales performance and identified areas of improvement, resulting in a 120% increase in sales
•efficiency monthly, and Performed cash handling duties and reconciled daily cash transactions.
•Collaborated with marketing team to develop promotional campaigns that increased brand awareness and drove sales and established a comprehensive customer service program that improved customer satisfaction ratings by 100%.
•Resolved customer disputes and complaints quickly and satisfactorily, resulting in a 90% reduction in customer complaints against our branch and provided exceptional customer service, resulting in a 100% customer satisfaction rating.
•Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience and Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
Operated computers programmed with accounting software to record, store, and analyze information.
•Matched order forms with invoices and recorded the necessary information.
•Developed and maintained a system for tracking accounts receivable and accounts payable.
•Handled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments.
•Managed accounts receivable and accounts payable to ensure accurate and timely payment of invoices.
•Provided bookkeeping services, such as invoicing, preparing financial statements and managing accounts payable and receivable.
•Implemented a system that automated the reconciliation process and reduced errors by 100%.
•Established clear communication and expectations with customers, resulting in a 95% increase in customer satisfaction.
•Prepared and submitted legal documents to initiate collections proceedings. And Created reports and dashboards to track collection performance and identify areas of improvement.
•Utilized collection software to track customer payments and maintain accurate records..
Managed, Reconciled and Sustained 30 vendor’s accounts and files independently.
• Verified, processed, and monitored all accounts payable documents and payments due.
• Managed and Handled accounts payable and accounts receivable to ensure accurate and timely payment of
invoices resulting in improved cash flow and reduced overdue payments.
• Resolved invoices discrepancies and processed credit memos.
• Prepared monthly, quarterly necessary reports and aimed the financial department at annual end Closing
procedures and reports.
section -english accounting