Ahmed Abdo

• Created and implemented strategies for improving operational efficiency
and accuracy.
• Supervised 05 staff members & 10 field workers to ensure optimal
productivity.
• Confer with customers, supervisors, contractors, or other personnel to
exchange information or to resolve problems( Via email, phone calls, in person).
• Coordinate with all related parties to provide all needed handling services for
Aircrafts (Private Jets, Cargo, Commercial, Military) such as Landing permits,
Parking Availability, Fuel, Filing Flight Plan, Catering, Visa & Immigrations, Hotel
Accommodation & Transportation for Crew & Passengers.
• Direct workers in air transportation or related services, such as pumping,
moving, storing, or loading or unloading of materials or people at airports.
• Assist Managers in day-to-day coordination and management of business
operational activities.
• Ensured positive customer experiences by implementing effective quality
assurance practices.
• Identified inefficiencies and made recommendations for process
improvements.
• Closely managed subcontractors to ensure cost-effective services were
provided in line with allocated budgets.
• Review orders, schedules, blueprints, or shipping or receiving notices to
determine work sequences and freight or cargo shipping dates, types, volumes,
or destinations.
• Monitored supply chain and managed all logistics functions for company.
• Proactively identified and solved complex problems that impacted
operations management and business direction.
• Prepare & Audit Aircraft's Handling invoices.

• Accomplishes operations department objectives by managing 10 staff;
planning and evaluating department activities.
• Ensures a safe, secure, and legal work environment.
• Issue contracts with business partners, such as aircraft leasing contracts,
special rates for aircraft handling services & managing special events.
• Coaches, counsels, and disciplines employees.
• Accomplishes financial objectives by forecasting requirements, preparing an
annual budget, scheduling expenditures, analyzing variances, and initiating
corrective actions.
• Contributes to team effort by accomplishing related results as needed.
• Managed daily security & safety operations of the airport for flight safety and
passengers' convenience.
• Managed key internal and external relations with agencies and departments
including Catering, Hotel accommodation and travel agencies.
• Expertly resolved complex customer complaints in line company protocols