Ahmed Abnouf

• Install, Deploy, Configure Windows Servers Software & application
problems by remote support Like, VNC, Anydesk and TeamViewer.
• Configuring laptops, Printers, Scanner, e-mail account and Telephone
extension for new joiners staff and imaging OS to several computers.
• Configured Routers, Switches, Firewall, and other network devices to
optimize performance.
• Troubleshoot Microsoft operating system, Microsoft Office Suite.
• Remote Assistance: troubleshoot and resolve user issues related to software,
application, and network.
• Strong hands-on experience of Microsoft Windows servers, AD,
ADFS, MS Exchange, Email gateway, ADCS.

• Managed and maintained the network and defined user privileges and restrictions, which reduced the incidence of problems by 25%.
• Securing the network from hacking and data breaches, reducing the percentage of potential threats to 30%.
• Providing technical support, which reduced errors by 35%.
• Configured Routers, Switches, Firewall, and other network devices to optimize performance.
• Conducted regular network assessments to identify and address bottlenecks.
• Implemented performance and security upgrades which improved network stability and availability by 45%.

• Onboarding configuration for Endpoint security solutions (EDR, XDR, DLP,
NAC, SIEM).
• Operated drivers license printing devices, ensured the quality of issued
licenses, and contributed to a 45% increase in data accuracy
• Resolve all problem related with Windows, MacOS, or Linux, system
applications, business applications and performance issues on site.
• Manage Azure IAM (Active Directory (AAD), role-based access control
(RBAC), MFA and single sign-on (SSO).
• Configure DNS, DHCP, FTP, Outlook user creation and management.
• Install, and administer virtualization (ESXi, vCenter, vSphere, Hyper-V).
• Solid operation of LINUX, UNIX, operating systems administration tasks
with Kali Linux, CentOS7, RHEL and Ubuntu.
• Implemented network security including NAT/PAT, ACL, VPN and
Cisco ASA & Checkpoint firewalls

• Received calls and e-mails related to technical problems and solved them which
reduced downtime by 35%
• Diagnosed and troubleshoot problems, led to increase productions by 25%
• Verified the integrity of devices, systems, and programs, and performing the
necessary maintenance for them Which increased the efficiency of the devices
by 45%.
• Configured Switches and Monitor Network Infrastructure, and prepared
reports and statistics related to system performance and quality of service.
• Act as an initial escalation point for end users and manage the escalation of Incidents
between the IT Service Desk and the other technology-specific support groups
(Network / Systems / Business Services) to ensure on-time technical support.
• Automate OS configuration By (BASH and Python scripting, Ansible ).