احمد ابو الفتوح

Franchise & Business Development Manager at Al-Sonoubar Retail Group - Baghdad - Iraq Mar 2025 - Present

RIDAH ALWAN COFFEE BRAND / BAGHDAD COFFEE & TEA VESTIFAL / FMCG - RETAIL - COFFEE PRODUCTIONS

KEEP FRANCHISE INSPECTIONS SEQUENCES RUNNING BY HIGH FOLLOW -UP VOLUME AS WELL AS PER APPROVED SOP AND FRANCHISE PROCEDURES APPLYING ALL THE TIME AT ALL REGAIN BY IDEAL STANDARD AT ALL, KEEP IT UP AND BUSINESS UP TO DATE.

Handling and operating QSR fast food brands in Iraq market as well as below: -
• Food Land - QSR 18 Branches.
• Super Star (Fried Chickens) 32 Branches.
• Maps Burgers (American Style Burgers) 18 Branches.
• Pizza House Styled American Pizza Brand 28 Branches.
• O My Buns (American Style Bakeries and Pastries & Specialist Coffee Bar) 6 Branches.
• Buono Café (Italian Café Style).
• Ice Pack (Specialist UK Ice Cream Brand) 27 Branches.
• Lokma (Turkish Traditional Sweets) 14 Branches.
• Coconut (Standard Asian Café Brand) 4 Branches. Customer Service - Customers Care & Handling Complains & Customers Chart and data base sheet and follow up. Financial - Building departments, budgets to ensure overall and sustainable financial objectives. Store growth - Ensure aggressive brands awareness and penetration with professional expansions plan. Marketing - Collaboration with Marketing Team, activation of marketing calendar and LSM to improve Market Share sequences and values. Operational - Excellence Carry on Operations, Audits and set high standards for Customers Service, Products, Image and Food safety. Administrative - Ensure controls and proper utilization of companys Business Intelligence Tools and Tracking tools to properly analysis the business and take appropriate business decisions. Collaboration - Coordination with all Departments such as Supply Chain, HR, Projects, BD, Finance and IT to achieve Market objectives.

Simit Sarayi & Angelina Paris & Cova Coffee & Santa D Nata

Responsible for all aspects of production to include planning, organizing, staffing, directing, measuring, controlling and reporting of the manufacturing division of the company. Focus on current operational performance and develop/implement processes, procedures, systems, metrics and reporting to support, improve and innovate manufacturing business. Accountability to fulfill orders and safety stock on time, increase productivity/efficiency, manages & motivates staff, and oversee/innovate/implement process engineering. Essential Duties & Responsibilities: Lead operations to include manufacturing, planning, engineering, maintenance, safety and implementation of new products line productions. Manage and evolving policies, programs and projects in respect to schedules, product consistency, quality, safety and labor. Oversee maintenance and engineering activities to include both current production as well as planned projects, creating metrics and goals to measure efficiency, cost reduction, productivity and preventative maintenance. Communicate with all direct departments associated with production to include Purchasing, Logistics, IT and Accounting to provide an efficient and cost effective business process. Collaborate with Sales, Marketing and R&D to create new products, production and timelines from start-up and through business thereafter. Coordinate with food safety/quality control department to adhere to and advance all safety/quality standards and procedures. Prepare and maintain standards in accordance with both internal and 3rd party certifications and programs. Focus on continuing improvement of food and facility safety and product consistency. Mentor and develop current staff as well as interview and train new staff to achieve a team with sufficient candidates for promotion and a work environment that promotes communication, ownership of goals, pride and commitment to producing the consistent and best products in their respective categories.

Official Trained in France at Corporate Head Office & Main Factory in Renne for a month.

Operate and Handling Day by day operation with focusing and supervisions, involving with Logistic & Purchasing & Sales & Marketing & Finance & Cost Control & HR & Government Relations & Maintenance & Projects Departments, Responsible for operating and handling day by day operations with full duties as daily basis to assure smooth operations between all departments (finance & logistic & purchasing & marketing& sales &HR & Operations), Established central kitchen from scratch A TO Z to serve 11 branches as consistence for qualitys and presentations as needs as well for all Egypt market .
12 New Stores Opening & 4 Stores Relocation & 6 Stores Renovation for Egypt Market .

Quiznos Subs - American QSR / Fourchetta Italian Cuisine / ALBalad Lebanese Restaurants / Good Stuff Eatery American Gourmet Burgers Fast Casual Dining .

Official Trained in Washington DC - USA - Corporate Head Office for a Month

Operating, handling 4 Brands with 68 Branches & 480 Employees with full Managing Tasks, opened 11 branches for GSE & 23 Branches Sub franchise for Quiznos sub since I joined from scratching A to Z, export in Saudi Horeca Hospitality & Food Exhibition and Dubai Gulfood Exhibition & Dubai MENAFA & Franchise Exhibition, Held Interviews and Recruitment Trips From Jordan &Egypt & Philippines for Various Positions.

Management & daily operations Planning, manage the opening for 3 Paul Branches Tahlia st, & Hayat Mall & Riyadh Gallery Mall & 2 BSG branches Tahliyah Street & Resta Rosa Mall Exit 7 Riyadh.
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• Handel Highest Area Sales for 2013 with 35 % over buffer for Jeddah Area 4 Branches.
• Opening team for 3 branches Qassim & Jizan and Medina Rashid Mall.

• Handled Starbucks Coffee for Riyadh, Qassim and Jeddah Districts for 6 years with 18 new stores opening.
• Dash board system certified, FMC analyzing system certified.
• Auto Store Replenishment System Certified, Coffee Master, Coffee Ambassador Specialist Certified.
• RMT (retail management training) Certified, High-Performance Skills Certified, Role Module Certified,
• P&L analyzing, action Plan, conduct all reports, check lists, monthly audits templates.
• Maintaining, consistency sales tracking & sales plan to achieve sales target and high profit,
• Train New MIT (Managers in Training).

Service Sequences, Guests satisfactions, feedback, increase sales and decrease shortages, variance, cogs, monthly inventory, duties and tasks delegations, weekly management meeting, staff training, outside caterings.
Member of opening team Heliopolis & Maadi Branches

Check back on the floor logbook, reservation book, Recruit floor chick list forms, Received daily requisition from the store, Daily Check back and opening dining, expo, bar area, Checks back S.O.D (soup of the day) DOD (drink of the day) and suggest it, Take guest orders and follow up, served his orders in the right ticket time, Keep all tables and floor always dry and clean and reset any empty table, Make the daily and monthly inventory, Prepare the international cocktails by international recipes, Third position at the Sharm El Sheikh Bar Mans championship 1998.