Machines Talk company
MAchines Talk
Total des années d'expérience :19 years, 6 Mois
IOT business, smart office and building
Tracking devices
Smart parking, Power Saving
• Developed a Direct & indirect Sales Strategy aimed at cultivating new businesses & up-selling current engagements.
• Responsible for total account management for key accounts such as Mayar Holding, Alrashed food, Thiqa and other customers
• Identifying suitability of candidates to meet customer requirements.
• Coordinate & administer candidate interviews with the customer.
• Negotiate engagement terms & conditions with both clients & candidates.
• Manage consultants’ contracts & local requirements
• Supervise the processing of invoicing & collections of payments.
IOT /SMart Cities /SMart Transportation.
OBEIKAN Printing & Packaging Com
Customer Service Deputy Manager
-Area Sales Manager March -2013 to present
Riyadh - KSA
• Handling customers complaints & close it
• Plan Sales Activities and visits based on target establish by management.
• To create and follow new business opportunities & existing clients.
• Prepare periodic sales reports to the management.
• Prepare all client requirements to ensure adherence to client request and expectations.
• Monitor ageing analysis and follow up with client to ensure payment of overdue.
• Carry out other activities directed by the Sales Manager /Management.
SANDEN Inter Cool Nov 2008 to May 2009
Sales Manager Dubai, UAE
• Following up new accounts & updating existing clients
• Planning strategy
• Presentation
• Tackling new areas
CHEP Middle East Jul 2005 -Oct 2008
Customer Support Representative Jebel Ali, Dubai
• Responsible for delivering a world class customer service that meet and exceed customer expectations, in order to create customer loyalty so that CHEP MIDDLE EAST becomes first choice of customers.
• Spearheaded and grew Annual Sales from AED. to AED by promoting the Retainable Packaging Services through leasing / renting to Corporate Clients for their Warehousing Facilities in the territory of GCC. Manage a Account Portfolio base of 70 clients.
• Manage customer queries/ complaints received via - email / on-line/ phone calls from customers for the Retainable Packaging Services.
• Discuss with customers and manage the sales of services to Corporate customers and perform processing of customer orders received via phone, fax and mail from customers based in the entire GCC.
• Travel across the region as a Corporate Ambassador representing the Company.
• Developed the ability to be caring, warm and courteous to all customers regardless of class, nationality, culture, race or creed so that customers are treated equally without discrimination.
• Provide guidance and advice to junior staff, liaise with - customers, operations team to provide guidance and resolve customer queries and complaints and ensure the services are delivered as per stipulated international /local standards within the precision timing schedule.
• Review customer complaints and service rendered, referring complaints of service failures to designated departments for investigation.
• Ensure on time collection of outstanding payments.
• Provide training to clients - Invoicing Training, E-Cap Training, Portfolio etc.
• Ensure Service Level Agreements in the Department are strictly followed for both internal and external customer satisfaction.
Oasis Water Company Apr 2003-Jul 2005
Sector Supervisor Dubai, UAE
Responsible for enhancing profitability, sales, and market share through the implementation of strategic and tactical sales plans for promoting the sales of FMCG PRODUCTS - OASIS MINERAL WATER in the territory of North Emirates through Key Accounts / Grocery Stores / Supermarkets/ Hypermarkets. Reporting to the Sales Manager. Directly supervised 5 staff.
Key Strategic Accomplishments:
• Spearheaded and grew Annual Sales by 20% by strategizing business development efforts to outperform corporate targets every year of tenure. Travel extensively in the territory to capture strategic business wins with major clients.
• Direct responsibility for achieving Revenue Budget set and agreed with the Management including profitability forecast.
• Responsible for planning and forecasting the annual sales and business development budget, targets, generating periodic reports.
Work History
• Coordinate sales distribution by establishing sales territories, quotas and goals and monitor sales performance.
• Skyrocketed new customer acquisition by adding new customer to the company's list thereby accelerating the revenue growth & improved market position of the company. Key Account base increased from ___ to ___
• Achieved success in minimizing cost incurred on damaged and expired goods, through close monitoring and aligning customers on good habits of handling products.
• Maintained market share of products by analyzing and cross checking competitors' activity.
• Proved the ability to architect and solidify win-win outcomes under difficult circumstances of cutthroat competition.
• Review sales orders, and records of new and delinquent accounts to ascertain market conditions and status of customers' accounts.
• Maintained targeted product availability of brand to ensure highest levels of consumer and trade satisfaction.
• Actively involved in monitoring and reporting on competition activities, business review with senior buyers and Managers of Key Accounts.
• Monitoring Merchandising activities of the company and negotiating display rentals for special promotions and conduct stock management of all products handled.
Delta Marketing Co. Oct 2000-Oct 2002
Sales Representative Jeddah, Saudi Arabia
Represented company interests in the territory of Medina by promoting the sales of WATER through Retail Establishments / Key Accounts including payment collection and merchandising. Reported to the Supervisor.
• Revenue uplifted from
per day to
per day in 1 year.
• Developed and maintained positive and professional relationship with all the Retailers.
• Maintained hands-on responsibility for cold calling to initiate and develop new business through identification of new retailers.
* Performed regular visits to Retail Establishments / Key Accounts, reaffirming business relationships, to promote product and boost sales.
* Maintained market share of products and business development by analyzing and cross check competitors' activity.
* Realized 100% payment from the market through effective monitoring of records.
* Consistently achieved exceptional sales by applying influential selling techniques and demonstrating dynamic customer service through personalized communications.
AM THE HONOR ON MY GRADUATION SEMESTER .
Al-Ahliyya Amman University - (MARKETING) -Amman, Jordan 2009-2012 GPA= (83.4%)
Sight & Sound Centre - Amman, Jordan -1999
High Secondary School -1998