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Ahmed Adly, Senior Software Consultant

Ahmed Adly

Senior Software Consultant·New Technoology LLC

Egypt

Bachelor's degree, Computer Science and Information Systems

Work experience

Total years of experience: 17 years, 0 months

Senior Software Consultant

July 2018 - Present

New Technoology LLC

Dubai, United Arab Emirates

I found this job using Bayt.com

July 2018 - Present

Deliver value added solution that focus on IT Service Management, Business Transformation and Organizational Change Management based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. In addition to that Business Intelligence Tools is used to Implement Graphs and show the Trend of SLA management and customer satisfaction
Company industry:
Software Development
Job role:
Information Technology

ITIL Senior Consultant

November 2016 - May 2018

Intertec systems

Dubai, United Arab Emirates

November 2016 - May 2018

Deliver value added solution that focus on IT Service Management, Business Transformation and Organizational Change Management based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. In addition to that Business Intelligence Tools is used to Implement Graphs and show the Trend of SLA management and customer satisfaction for DM and MAF Service Desk Management Projects
Company industry:
IT Services
Job role:
Information Technology

Support Team Leader

February 2015 - October 2016

Intertec Systems Out sourced to RTA

Dubai, United Arab Emirates

February 2015 - October 2016

1- Manage Support SLA
2- Generate Periodic Reports,
3- Communicate with business users to understand their requirements,
4- Provide training and resolve the technical issues and problems.
5- Ensure and maintaining relationship between the customer and my team
Company industry:
Public Administration
Job role:
Information Technology

Senior Technical Consultant Outsourced to RTA

January 2013 - January 2015

Intertec Systems

Dubai, United Arab Emirates

January 2013 - January 2015

My responsibility includes Managing customer installation engineering items by completing analysis and performing gap analysis based on customer requirements, Coordinate training, resources and lead customer concerns to resolution, Conduct status meeting to communicate objectives clearly and accurately to management
Company industry:
Public Administration
Job role:
Information Technology

Senior Software Engineer

May 2012 - December 2012

misr international university (miu)

Cairo, Egypt

May 2012 - December 2012

Analyse and Develop variety Web applications examples : (Mangerial Affairs , e- learning, Educational Affairs) .
Developed Within a very professional Way.
Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Software Developer

February 2010 - May 2012

Misr International University

Other

February 2010 - May 2012

Analyse and Develop variety Web applications examples : (Mangerial Affairs , e- learning, Educational Affairs) .
Developed Within a very professional Way.
Company industry:
IT Services
Job role:
Engineering

Software Developer

October 2009 - February 2010

Khalifa Computer Group

Cairo, Egypt

October 2009 - February 2010

Develop and Implement Softwares
Company industry:
IT Services
Job role:
Engineering

Software Developer

June 2009 - October 2009

EL Ahraam Press Organization

Other

June 2009 - October 2009

Developing Softwares
Company industry:
Publishing
Job role:
Engineering

Education

Helwan University

June 2009

June 2009

Bachelor's degree, Computer Science and Information Systems

Egypt

GPA (percentage): 72%

GPA (percentage): 72%

Skills

Business Analysis

Expert

Agile Software Development

Expert

ITIL

Expert

SQL Server

Expert

ASP.NET

Expert

javascipt , CSS , Ajax , Jquery

Intermediate

SQl Server , ISS

Expert

SSIS

Intermediate

Visual C# ,Asp.net ,Ado.net,LinQ

Expert

System Analysing and Design

Intermediate

Microsoft Sharepoint Designer

Intermediate

Microsoft Sharepoint Server

Intermediate

Windows Server 2003/08, and Active Directory

Expert

PMO

Expert

Business Analysis

Expert

ITIL framework

Expert

System Analysis

Expert

Agile

Intermediate

sql

Expert

service management

Expert

service delivery

Expert

remedy

Intermediate

service design

Expert

service desk

Expert

Agile Software Development

Expert

ITIL

Expert

SQL Server

Expert

ASP.NET

Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Memberships

EED

Volunteer

October 2009

Trainings and Certifications

Trainings

ITIL

Cloud center

Jun 2018

PMP Training

Clarity

Apr 2016

Recommendations

Mohamed Majed

Jan 2012

Jan 2012

.Net Developer•Colleague

he is good team worker, has a good spirit and talented in problem solving