CRM and Collections Manager
Azizi developments
Total years of experience :0 years, 0 Months
• Review and compile client account database to forecast monthly objectives and targets
• Manage matters involving cancelled and delayed projects, area variations, layout changes, site visits and snagging inspections prior to handover
• Oversee the collection process with the purpose of minimizing profit loss while ensuring company goals are met
• Create and implement strategies to increase the number of successful collections on outstanding cases and reduce the number of clients with overdue accounts
• Communicate with clients to build and maintain strong relationships and expand client portfolio by upselling and cross-selling
• Run reports and analyze data relating to the department and share with executive management team
Managed a VIP client portfolio and oversaw tasks related to transfer of ownership, payment
processes, and Title Deed issuing
• Managed all entities associated with DEWA, Empower, and Dubai Land Dept.
• Negotiated payment terms and conditions
• Provided alternative solutions to clients choosing to withdraw from a deal
• Assisted with training and development on matters related to all handover documentation and
internal system processes
• Directly reported to the CRM
Initiated all post sales activity; gathered client feedback, escalated complaints, amended client
information, sustained client relationships, etc.
• Followed-up on existing property sale contracts, documentation, payment schedules, etc.
• Liaised with the legal and finance departments on related cases
• Managed and supported the FOH (Front of House) Team as well as delegated day to day tasks
and responsibilities to each team member
• Supervised and attended property launch events
Skills
• Strategic thinker
• Able to work in a demanding and fast pace environment
• Ambitious and motivated attitude
• Excellent interpersonal skills
Emirates
Advised customers on Emirates tariff fares and actively issued online tickets
• Proactively anticipated customer’s future needs by recommending value-added services and
products
• Increased Emirates revenue earnings by providing options to customers on products/services
such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares
Skills
• Effectively listened to customer inquiries and applied appropriate actions to ensure customer
satisfaction
• Always maintained a patient and professional tone
Managed all aspects of incoming calls; qualified credentials, managed complaints, issued
escalations, and flagged leads
• Stayed updated on the product offerings related to credit cards, loans, and account services
• Effectively identified and communicated customer complaints to the appropriate departments