Manager - Strategy & Business Development Department \ Executive Administration \ CEO Office
Mubadala Investment
Total years of experience :17 years, 4 Months
JOB DESCRIPTION FOR GOVERNMENT RELATIONS:
Develop a strategic communication plan for the organization, Increase the communication Internally & Externally and Develop the relationship among all interactions with Government Sectors.
Manage The Government Relations Business related to the company Work Permits, Trade License and Establish New Trade Licenses as needed by Business. Getting the approvals from Government sectors e.g. Economic Departments, Municipalities MOI, MOL, RTA …etc.
Manage data base for all employee related "Resident Visa, Emirates IDE card" …etc. and ensure timely renewed.
Establish New Trade Licenses as needed by Business, perform any other tasks may be advised by the Management.
JOB DESCRIPTION FOR CORPORATE SOCIAL RESPONSIBILITY:
Engagement with the community:
Raising the AFM profile within community, business arena and with large Government/Corporate Organizations.
Select and engage with list of Charities which connection with both the aspirations of AFM associates supporting the brands we represent.
Negotiating and overseeing sponsorship deals and other educational or environmental partnerships that support the brand development of AFM "Toyota/Lexus/Hino".
Promoting activities both to the media and other stakeholders.
Looking at investments and making sure they are socially and ethically responsible.
Monitor and report the value of media coverage connected with the delivery of the CSR agenda.
Engagement with employees of AFM
Coordinating volunteer activities and events and persuading employee participation.
Presenting to CSR stakeholders, selling the business case of a CSR programs.
Organizing Educational workshops across the business
Setting up forums where employees can share ideas for the future development of the AFM CSR agenda.
Devising, implementing and managing the AFM Green Agenda
Develop both short term and longer term action plans to minimize the impact of AFM activities on the local environment
Deliver a communication plan that can positively impact AFM’s corporate reputation (and those of Toyota/Lexus/Hino) as a provider of environmentally optimized products and services.
Monitor and report the financial savings achieved by minimizing AFM’s environmental impacts.
• The main interface between AFM & Government authorities (e.g. Ministry of Economy, Consumer Protection Department, Courts, Police and Department of Economic Development … etc).
• Managing AFM customer care department and being the final decision making authority for all customer feedback and complaints (vehicle replacement, goodwill or refunds to be in consultation with the business (AFM).
• Creating corporate trust based on integrity, transparency and fair handling of all inquiries and complaints by providing relevant information in reports from SAP to The GM Customer Relation Department.
• To analyze the complaint log quarterly and identify branches with the highest complaint along with highest area within a branch, arrange meetings with the relevant branch manager for setting an action plan to reduce/control complaints and improve service levels. Impact will be measured by next quarter through complaint ratio reports.
• Counseling for the improvement and retention for all team members on a quarterly basis and Encourage skills development of career path & succession for the team members with appropriate training/support by team building activities.
• Responsible for the petty cash approval's after General Manager approval and sourcing information on competitor models to assist in the production of relevant production knowledge training.
• Being the initial escalation point from front line customer relations executives.
• Making decisions on good will spend and alternative solutions for customer complaints
• Being the initial point of contact between AFM and Government Authorities (e.g. Ministry of Economy, Consumer Protection Department, Courts, Police and Department of Economic Development … etc).
• Being the interface between AFM and TMC (TOYOTA MOTORS CORPORATIONS) Customer Relations Department in Japan.
• Liaising with the National Service Division for technical inputs to resolution of customer complaints
• Creating corporate trust in handling all inquiries and complaints.
The LDC General Department includes six Departments & I worked in 5 departments:
1. The legal affair Department.
2. The Quality assurance Department.
3. Administration affair Department.
4. The Regulatory affair Department.
5. The Human trafficking inspect center & the court of Grievances.
Administration Affair Department:
1. Human Recourses section.
2. Coordination & follow up section.
3. Service section.
The Quality Assurance Department:
1. Evaluation performance & competencies Section.
2. Incentive & Rewards Section.
3. Strategic Planning Section.
4. Performance Development Section
5. Institutional Performance Section.
The Legal Affair Department:
1. Disciplinary trial Section.
2. Law & complaints section.
The Human Trafficking Inspect Center:
1. Human resources managing Section.
2. Training & Development Section.
3. Human trafficking victims care Section.
4. Customer & community Service Section.
5. Operation Section.
The Court of Grievances:
1. Complain Section.
2. The Grievances Section.
3. The humanitarian petition Section.
1. Assisting customers & giving full information about the product knowledge.
2. Insert customer's data in the S.A.P & Fastruck system.
3. Collect the requirement document for both cash and finance customers.
4. Submit the deals with the right banks after filtering & chick out their history in the banks.
5. Follow up with bankers.
6. Update the customers & follow up to show the best customer service.
7. Take an appointment if customers required to do a test drive the vehicles before purchase it.
8. After the deal approved order the unit from the P.D.I the logistics to the showroom.
9. Complete the document required for the registration & the invoice procedure.
10. Prepare the unit before the delivery.
11. Follow up with the customers to deliver their units & explain the services provided from the company after the delivery.
12. follow up with the customers after a quarter months to see if there is any problems they face or needed or how was the services provided are they satisfied or not
Still studing