Events and Protocols Executive
ENOC
مجموع سنوات الخبرة :11 years, 8 أشهر
• Worked closely with business and corporate departments to define a list of events that cater to the goals, objectives, and long term strategies of ENOC and its related group businesses.
• Developed a group-wide annual events calendar for distribution internally and externally.
• Worked closely with internal Group Communications functions and relevant corporate and business departments/ teams to ensure smooth delivery of planned activities and maintain consistency of branding and positioning of the organization in the events.
• Prepared for and submitting post-event reports to senior management and relevant parties to ensure continuous improvement on implementation and budget allocation for events. Reports to include internal feedback on service delivery, participant and visitor feedback, as well as supplier feedback on development and execution of the respective projects and events.
• Developed and maintained policies and procedures for event management across the business to maintain a high standard of external presence across the ENOC group.
• Maintained a database of external suppliers and service providers for the group to utilize in order to maintain consistency of high quality output and reduce financial costs related to events.
• Worked closely with top management during events to provide them with the necessary tools and pieces of information they require to be fully informed and aware of the event, their responsibilities in it (if applicable), and any other related information that they require.
• Managed the photography and video resources within Group Communications and ensuring events are covered and the content of these activities is shared with the wider department for external publishing.
• Worked closely with the creative function within Group Communications to build and maintain a media library for internal and external use.
• Managed and organized customer signing ceremonies in coordination with ENOC Brand Department.
• Worked on company's submission which won the 8th Cycle of the Mohammed Bin Rashid Al Maktoum Business Award- 2015 and received a certificate of recognition from ENOC Quality Award.
• Designed company’s official marketing collaterals including posters, banners, certificates, and awards related to the business theme in coordination with ENOC Brand Department.
• Managed the creations of company’s brand manual, and presentations templates powered by Microsoft PowerPoint, Adobe® Flash, and Prezi, creating a unique, attractive and professional format of the slides.
• Managed and organized company’s internal events and meetings.
• CSR initiatives:
Participated in organizing company’s CSR Events; such as My’Beeah Walkathon 2014, XPLORE UAE VI, and UAE National Day 43 decoration, and celebration ceremony.
Reduced paper consumption thru raising awareness among employees to encourage them to re-use paper printed and utilize the soft copies instead of printing.
Setup the screen within the company to present workplace safety and environmental tips.
Sent daily emails to raise the awareness within the company of CSR topics including the environment, human rights, customer relations, corporate governance and society.
• Managed corporate happiness within the company to increase employees’ engagement and satisfaction rates thru initiatives such as staff birthday events, congratulations Emails, etc.
• Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Created monthly financial reports, monthly attendance reports, spreadsheet of expenditures, customer investments, write-off cases, etc.
• Worked on the implementation of company’s polices and wrote official memorandums within the company.
• Managed staff training sessions and courses in coordination with Learning and Development Center.
• Managed other administrative duties such as entering of staff leaves and expense claims, printing of HR letters and monitoring of time and attendance using Oracle R12.
• Created a short animation, explaining the process of booking and treatment at Dubai Diabetes Centre, which was displayed in the screens across the company and shared with DHA staff thru an Email link.
• Worked in a stressful working environment, organized priorities, became an effective team player and simplified tasks in order to get things done at the right time.
• Handled and resolved customer complaints
• Organized World Diabetes Day (WDD) event in coordination with the management.
• Organized UAE National Day 42 decoration and celebration ceremony at the company.
• Managed the booking of appointments using internal system called “SAM”
• Communicated, revised and validated the personal information of the patients in the system.
• Learned about Emotional Intelligence in Personal Styles course (2013) to understand the patient’s thinking, in order to deliver the best customer service.
courses: 2011 IELTS Band 6
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