احمد العزه

Executive Manager at ozone for consulting and training

• Jordan - Amman
• My current job since February 2016

I am an Ambitious, highly qualified Training, banking and human resource professional with successful history of delivering growth and 15+ years of career distinguished by sustained accomplishments. With core competencies in optimizing branch operations with focus on exemplary customer service delivery, profit, sustainability and people agenda to create a fiscally stable and operationally strong organization. I am an astute trainer and consultant, driving world-class learning and development programs, delivering numerous customized courses in HR, Finance & Banking sector for high-end banks across the globe. Hands-on experience in authoring forward-thinking revenue generating strategic marketing strategies as well as handling core facets of human resource. I am seeking a key executive position with a dynamic organization to leverage extensive managerial experience and industry savvy to deliver stellar results.

As apparent from my CV, I am known for driving business excellence, revenue and delivering profitability by exceeding branch targets. What deserves to be highlighted is I have been instrumental in registering 160% increase in profit of branch target, optimizing bank image as well as successfully marketing the bank locally and globally. Another feather in my hat is that I was entrusted to conduct a feasibility study to open an office for the branch which was opened and is operating based on the report submitted.

From novice to seasoned professional, I am the source you can trust to implement best practices in Leadership and Development subsequently making your organization more successful; this is evident from the fact that till date I have trained 600+ individuals across the government and private sectors. I have dexterously utilized the remarkable power of new technologies in expanding the reach and effectiveness of training. I have provided strategic leadership in delivering value through process optimization as well as enhancing productivity. Emphasising employee's loyalty I have ensured that the organization's vision is clearly understood by all employees and establishing a sense of direction and motivating staff to work toward common goals that can lead to the exceptional growth

مدير اداري و مالي at اوزون للاستشارات و التدريب

• Jordan - Aqaba
• My current job since February 2016

Planning, implementation and management, leadership and supervision of the management training and activating measures determine the planned performance results based on the work of the employee and in accordance with the company's strategy and Track results and achievements of trainees compared to plans, consistent with the objectives and strategies. Also manage the preparation of the company's budget
And report to management on variances from the established budget, and the reasons for those variances
Plus assist management in the formulation of its overall strategic direction.

Buisness development at Arab Jordan Investment Bank

• Jordan - Amman
• September 2015 to February 2016

 Review all current policies and procedures and determining compatibility with current finance industry.
 Identify gaps and weaknesses in current policies and procedures.
 Development of a working directory for policies and procedures.
 Develop current and upcoming policies and procedures.
 Train all employees on policies and procedures.
 Develop job descriptions for each position.

Branch Manager at Arab Jordan Investment Bank

• Jordan - Aqaba
• June 2013 to February 2016

 Commanding day-to-day operations of the branch, managing and leading bank staff in order to assist in actualizing bank’s aspirations, short term initiatives and long term goals and objectives.
 Developing and enhancing the bank resources, overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
 Marketing the bank locally and globally to propel growth. Analyzing and capitalizing on evolving market trends, focusing on establishing the bank as best in class among industry contemporaries through effective planning.
 Strategizing, managing and expanding entire business of the branch with help of the retail sector, corporate sector and the bank head quarter.
 Fostering corporate culture of employee commitment and implementing proven process for maximizing employee productivity, helping them clearly understand the vision, strategic direction and values of the organization thus building loyalty from the core.
 Training the employees of the branch on banking policies and procedure, ensuring team awareness and adherence to all security procedures relative to the handling of member cash transactions, branch security, and internal operating procedures.
 Superintending and establishing a highly engaged and focused team of core professionals. Fostering learning culture identifying short/long term organizational gaps to maximize existing and future business capabilities

Branch Manager at Egyptian Arab Land Bank

• Jordan - Aqaba
• February 2005 to May 2013

Joined the organization as Head of facilities department, moved on upward career trajectories, to merit promotion to the position of Branch Manager

Designation Chronology:
• February 2005 - May 2013: Branch Manager
• January 2001 - January 2005: Head of Facilities Department

Accomplishments:
• Instrumental in establishing a strong market presence of the branch in the area.
• Endeavored to retain top position amongst other branches of the bank.
• Acted as catalyst in the evolution of business excellence- increased bank deposits by 400% within 4 years.
• Played a pivotal role in embracing transformation imperatives and augmenting Facilities by 500% during 5 years.
• Conducted a feasibility study to determine viability of opening an office for the branch, considering which an office was established and successfully operating.
• Significantly improved the result of the bank auditing reports in comparison with previous reports.
• Optimized productivity and profitability by providing individually tailor-made consulting and training that heightened employee loyalty.

Key Responsibilities:
• Ownership and accountability for the Branch’s financial objectives - revenue growth and profitability. Provided administrative control over the branch including operational compliance, internal audit and security policies and procedures.
• Proffered sales leadership to meet and exceed P&L goals and service targets. Stimulated growth through the development of deposits, assets, fee-based services and development and retention of new and existing customers.
• Responsible for keeping branch in compliance with all bank policies and procedures rules and disciplines provided by the bank head offices and reporting to Senior Management.
• Generated quarterly reports for the head offices to analyze monthly branch profits in comparison to identify opportunities and deficiencies outside the standard scorecard measurements.
• Oversaw resource management, operational excellence, planning/ focusing business development initiatives. Designed projections for annual branch sales targets to be achieved & formulated initiatives for achieving the same.
• Exemplified the meaning of the optimal service experience for customers by coaching and training the branch personnel on how to deliver the best customer experience and boost customer satisfaction score.
• Administered branch personnel functions including performance appraisals, employee training and resolution of all employees related issues and progressive discipline.

Head of Facilities Department at Egyptian Arab Land Bank

• Jordan - Aqaba
• January 2001 to January 2005