Key Account Manager
Pioneers Technical Systems
Total years of experience :19 years, 7 Months
• Attaining high standard of customer satisfaction by maintaining robust customer relations.
• Satisfying customers by recording customer requirements regarding the modification of products and services as well as identifying customer goals.
• Increasing profitability by establishing new business or exhibition by travelling overseas.
• Managing the accountability for key account-related turnover as well as coordinating with the product development area across various sectors on company (factory), involving defense, locations program etc.
• Increasing brand awareness by making and presenting various products and services as well as informing about markets, products, industries and technical developments.
• Ensuring smooth run of operations by promptly resolving complaints.
• Enhancing brand loyalty by planning and implementing various marketing measures and events.
• Improving productivity by working on new market strategies.
• Growing efficiency by evaluating and showcasing sales potential as well as optimizing the price-performance ratio.
• Increasing efficiency by developing sales targets and specific performance metrics, aligned with business strategies.
• Attaining a high standard of customer satisfaction by supervising and supporting account managers and representatives.
• Resolving issues and inquiries by maintaining seamless coordination with clients at a senior level.
• Assisting customers and boosting brand awareness by generating innovative ideas.
• Facilitated support in decision-making process with the Senior Management in regard to Morath GmbH as well as Morath NZ by creating concrete business plans to achieve a consistent increase in operational profits, discussing the strategies and other required information.
• Achieved top-line and bottom-line profitability of the organization by devising effective marketing strategy, formulating short term/long-term budgets and developing business plans to achieve increased business as well as uninterrupted business growth.
• Designed and installed Titan Micro-piles and soil nails in accordance with European Certification Standards - Ischebeck Titan company.
• Attained sales targets on consistent basis by creating referral business through maintaining a quality and customer first approach.
• On boarded new accounts by sourcing new global customers who are interested in mining equipment.
• Increased brand loyalty by representing the company at Munich Bauma 2019 and at the Ischebeck Titan seminar.
• Satisfied customers by educating them in how to use the company’s drilling equipment.
• Increased efficiency by handling all marketing aspects, including logo/trademark development, worldwide trademark registration, advertising in a construction magazine and via social media and Google AdWords.
• Played a prominent role in repairing and maintaining farm machinery, including tractors and bikes.
• Drove significant efforts in assisting with the harvesting of crops and wash produce prior to packing and delivering it to outlets.
• Increased accuracy by handling ISO requirements as well as obtaining product licenses and approval by government.
• Amplified cost-effectivenessby marketing secondary and primary research for the next 10 years for Ministry of Saudi Housing projects, National Water Company projects and Ministry of Environment, Water and Agriculture projects.
• Improved employee engagement by spearheading all HR aspects for the Marketing and Sales team, including recruitment, training, mentoring, scheduling, communicating job expectations, performance management and enforcing policies/procedures.
• Enhanced marketing opportunities by identifying consumer requirements, defining the market and competitors’ share, evaluating strengths and weaknesses, estimating projected business and establishing targeted market share.
• Improved brand image by creating a website and content in two different languages as well as effectively handling Google, Twitter, Facebook and various other social media platforms, including a YouTube video clip.
• Enhanced visual branding as well as improved user experience by compiling an A-Z factory catalogue, involving technical specifications.
• Upgraded product marketability and profitability by researching, identifying, and capitalizing on market opportunities, improving product packaging and coordinating new product development.
• Provided professional and expert advice on products and services to customers and business leads to other units to ensure that business opportunities are realized.
Executive Director: Reef Auto Part, Jeddah, Saudi Arabia: Nov 2015 - Jan 2017
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Sales Supervisor (Track and Trace Department): Al Reef for Trade & Industry, Jeddah, Saudi Arabia: 2006 - 2007
o Budget Rent a Car: Oct 2003 - Jan 2006
o Furnas Rent a Car: Jan 2003 - Oct 2003
Retail Sales Assistant (Spare Parts Department): Al Reef for Trade & Industry: 2000 - 2002
• Master of Commerce in E-Commerce (Second Class Honors), University of Waikato, New Zealand in 2015 o Earned a scholarship from Saudi Arabia Ministry of Higher Education
• Bachelor of Commerce, double major in Electronic Commerce and Supply Chain Management SCM, University of Waikato, New Zealand in 2013 o Gained an ‘Outstanding Achievement of Marketing Trade Show’ award for attaining highest rank o Earned a scholarship from Saudi Arabia Ministry of Higher Education