Ahmed Alhashim

- Manage and facilitate Internet and intranet initiatives related to the Riyad Bank and Riyad Bank affiliates websites
- Ensure that the website goals set by respective business lines are met
- Develop, maintain, and ensure availability and effectiveness of technical functionality and content of the web sites (internet and intranet)
- Regularly update the bank’s websites using content management system to ensure content accuracy and integrity
- Ensure content created is accurate and meets final copy requirements
- Ensure all content created fulfills the bank brand guidelines
- Optimize images and files for digital use
- Identify opportunities for continuous improvement of processes and practices taking into account international best practice, improvement of business processes, cost reduction and productivity improvement
- Utilize Google Analytics and Google Tag Manager to track, report, and analyze website analytics
- Ensure SEO best practices are properly implemented on newly developed codes, web pages and campaigns landing pages
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
- Implement and manage SMSs and emails campaigns
- Prepare Google Analytics reports evaluating the bank’s website traffic and conversion
- Coordinate with the digital media agency to launch online marketing campaigns
- Work closely with social media team
- Work closely with the development team to support, develop and maintain web-based applications

- Updated the website content in a daily bases
- Insured the website content is accurate and always up to date
- Identified and fixed problems with website content formatting
- Created and deleted web pages based on the business requirements
- Provided a monthly Google Analytics report for the website
- Provided technical support to the organization employees via phone or in person
- Troubleshoot both hardware and software platforms
- Provided technical support for SharePoint end users
- Trained new employees in how to use SharePoint
- Provided proper privileges to SharePoint end users
- Supported audio and video equipment in conference rooms
- Managed and monitor internal assets to ensure accurate inventory records

Help Desk Analyst - IT help desk support for Aramco Employees
- Provided technical support to all employees, either via phone, email, or remotely
- Installed new software and troubleshoot existing software problems
- Entered support requests into ticketing software (Remedy System) and managed lifecycle
- Followed up with responsible teams to ensure that all existing tickets are resolved
- Escalated support issues and tickets as needed