CS Fixed Service
Nawras Telecommunication Company
Total des années d'expérience :3 years, 7 Mois
February 2010- Present Nawras Telecommunication Company, Sultanate of Oman- Customer
Experiences
• Preparing Statue of daily report.
• Spreading awareness of the company.
• Mentoring and supporting all new employees.
• Controlling and managing customer's inquires.
• Troubleshooting all types of modems, devices and routers.
• Solving and escalation all customer issues with concern department
• Liaise with Finance, billing and departments within Nawras Corporate to resolve
account queries.
• Handling all WIMAX issues and escalating to concern department and confirming once it's solved.
Special Task:
• Managed successfully to train all colleagues at Nawras for approximately two
months to gain the right skills and knowledge by means of devices installation,
troubleshoot and other issues concerning any system analysis.
November 2009 - February 2010 Global Business Network LLC, Sultanate of Oman Customer Service
• Controlled and prepared daily report.
• Communicated well with other departments.
• Worked in a team to ensure the contact canter functioning well.
• Model the Vision and Mission statements of the Customer Services Department.
• Communicated well within company itself as well as with customers to improve
company's services.
June 2008 - August 2008 Ministry of Transport & Telecommunication,
• Surveying with Dumpy Level, Theodolite, Total Station, and so on.
• Site visiting to ensure the measurement fits the criteria provided with concern of the financial aspects.
• Used value of a statistic derived from a sample to estimate the value of a
buildings and roads.
• Quantity Surveying: worked within the construction industry concerning with
Building Costs and Financial Studies.
• Managed successfully to organise and discuss issues regarding following subjects: Economics, Building Measurement, Cost Studies and Built Environment.
ADDITONAL SKILLS
Worked in various departments through different level of responsibilities and gained following skills:
• Maintaining high standard of workmanship.
• Executing the task in short time with good quality.
• Ensuring that all works are executed in safe and secured manner.
• Consistently demonstrating that I can work on higher job group with higher
responsibilities.
September 2008- June 2010 Higher National Diploma HND in Quantity Surveying, Scottish Qualifications Authorised. Courses included: Management, Architectural Design Sketching and Drawing, Human Resource in Construction, Building Measurement and Cost Studies, Quantitative Building Studies, Construction Planning, Financial Studies for the Construction Industry, Site Administration, Estimating, Construction Technical Communication Skills, Construction Materials and Specification, Structural Mechanics, HSE Course, Building Science, Quality in Construction, and Mathematics for Construction.
September 2007 - June 2008 Foundation Certificate, Preparatory Course (Affiliated to- Scottish Qualifications Authority (SQA)), Scotland. Courses included: Basic Accounting, Marketing Research, Physics, Mathematics and Economic.
September 2006- January 2007 Cambridge International Diploma in IT Skills. Skills obtained: • Auto CAD. • Primavera 4.0. • Printer and copier repair. • Networking and cabling. • Outlook troubleshooting. • Microsoft Office (MS Word, MS PowerPoint, and MS Access.) • MD Solids (Calculation and analysis of loads, stress, and strain) • Mac OS installation, software, hardware, programming and repairing laptop.
September 2005- August 2006 General Diploma, Al Muhana bin Sultan, Sultanate of Oman. Courses included: Physics, Math, Arabic, Islamic, History, geography, Social culture, Chemistry, English, and computer skills.