Technical Support Specialist - IT Tech Support
Al-Bishri Medical Group
مجموع سنوات الخبرة :5 years, 10 أشهر
Provided IT support and resolve technical issues.
Configure network equipment to ensure proper functioning.
Provide support for Windows and Windows Server, Office.
Implement disaster recovery solutions to ensure the safety of the company’s information.
Provide technical services and support at the network level: WAN and LAN connectivity, switches, routers, IP-PBX, and firewalls.
Provide remote VoIP exchange.
Repairing and replacing technical equipment as necessary.
Provided technical support across the company's three branches.
• Installing and configuring technical equipment to ensure proper
functioning.
• Training the employees to use the systems and applications.
• Troubleshooting operational issues in computers, networks, and
multimedia equipment.
• Provide support for Windows and Windows Server, Office.
• Implement disaster recovery solutions to ensure the safety of the
company’s information.
• Provide remote solutions: Remote desktop, remote VoIP
exchange.
• Monitoring and maintaining 40+ computers, and network
connectivity.