Customer Service Advisor
Abu Dhabi Distribution Company
مجموع سنوات الخبرة :14 years, 4 أشهر
Working on Tawtheeq, Sales campaigns, Emirates ID update campaigns, and normal day-to-day duties.
Worked as senior customer service advisor in the Dubai Land Department (DLD).
*Rental Dispute Center
*DLD services
Working as a back-office in noon.com.
Assisting the customer to solve the over TAT issues.
Taking decisions to compensate customers.
Studying and assisting the other departments to take better actions with the complaints that we are receiving.
Monitoring the issues related to the web content and addressing it to the right department to finalize it and fix it.
Working as a cashier to generate the bills and the daily reports of the total income as cash/credit and number of patients.
Dealing with the Insurance Companies to apply for insurance approvals and checking/correcting medical CPT's to avoid rejections.
Taking care of inbound/outbound calls, emails, preparing (Doctors, Physiotherapists, and Patients) schedules, issuing barcode stickers for registering patients and dealing with customer complaints or concerns. Greeting and welcoming customers and following office workflow procedures to ensure maximum efficiency.
Promoting the company values, vision and mission.
The daily online system used is Mediware.
Assistant of the clinic in-charge and senior customer service.
Involved with inbound calls, emails & reports related to the maintenance services to support the customer requirements.
Making cold outbound calls for selling and promoting the company's' services for prospective clients as a day to day activity.
I used SAP, CRM & Maximo systems for the daily requirements
Preparing daily reports for the number of requests we created and send it to the concerned departments.
Follow up service requests with the concerned teams.
Preparing the duty rota with the Team leader and replacing him in his absence.
Provide customer supports (Booking and follow-ups for the customer shipments).
Attending customer queries/issues.
Tele selling the Immigration eService's (Barq Services) for prospective clients.
Involved with inbound calls.
Delivering shipments - sometimes - in case it's late to assist the customers.
Team leader assistant in his absence.
Involved with inbound/outbound calls
Updating the system with customer's complaints, Fines objections and the suggestions (CRM)
Renewing the customers’ vehicles/ paying fines through phones by accessing the RTA system & the Government e-payment gate.
I was involved with the inbound/outbound calls for this govermental section.
I was working with American officers, and I was translating Arabic, Somali and English languages between the refugees and the officers.
I worked as a interpreter and later as a manager in refugee center which owned by the UNHCR then I become an interpreter in the main office for three months.
I studied medical analyzing for two years which the total was two years but I didn't complete.
I studied the high school in UAE.
I studied at Al Nepras Computer Institute from 1st may 1999 to 26th of June 1999.