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Ahmed Ali, German Call Center representative

Ahmed Ali

German Call Center representative·Amazon

Egypt

Bachelor's degree, Mechatronics

Work experience

Total years of experience: 5 years, 9 months

German Call Center representative

October 2023 - Present

Amazon

Cairo, Egypt

October 2023 - Present

Understood client needs and advised on relevant products, services,

• or opportunities.
Answered incoming calls, chat messages, and email communications
to handle product concerns.

Company industry:
Internet & E-commerce

Electrical Site Engineer

January 2021 - January 2023

Uni Tech

Cairo, Egypt

January 2021 - January 2023

An electrical company specializes in
the design, installation, maintenance,
and repair. These companies ensure
that buildings have reliable systems in
place to detect fires
Prepared reports summarizing findings, recommendations, or

conclusions from analyses.

Company industry:
Construction & Building

Technical Support Engineer

January 2020 - January 2021

WE

Cairo, Egypt

January 2020 - January 2021

The company provides retail
telecommunication services, including
access, local, long distance
• Resolved technical problems through telephone, email, and remote
access support.

Company industry:
Telecommunications

Education

The egyptian russian university

January 2019

January 2019

Bachelor's degree, Mechatronics

Egypt

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

The Egyptian Russian University

January 2019

January 2019

High school or equivalent, Robotics And Mechatronics

Egypt

Egyptian russian university

January 2019

January 2019

High school or equivalent, Robotics And Mechatronics

Egypt

Skills

ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MECHATRONICS
Intermediate
MECHATRONICS
Intermediate
PRIORITIZATION
Intermediate
PRIORITIZATION
Intermediate
PROJECT IMPLEMENTATION
Intermediate
PROJECT IMPLEMENTATION
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
VIDEO STREAMING
Intermediate
VIDEO STREAMING
Intermediate