CEO assistant -Operation
Gulf Business Services & Recruitment Group K.S.C.C
Total years of experience :31 years, 3 Months
IT
Gulf Business Service & recruitment Group
•Operation department is responsible of HR & Admin to ensure the customer satisfaction and business retention.
•Identifying and networking with prospective clients from existing to maintain customer satisfaction, and translate feedback points to action plans.
•Ensuring that operations at the service points match the company’s standards.
•Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
•Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
•A’ayan Leasing & investment co.
Since joining, I named a vision for my role in my new position. I targeted to automate the whole environment. In order to achieve this, i planned, organized, played the main responsibility to design and implement a long term strategy with setting short term goals.
To ensure these goals to be reached, I had to be involved in the details of the businesses of many other departments like HR, Finance, Marketing and many others, to automate them and to guarantee a smooth data flow between departments/systems data .
Negotiated, selected and then Implemented several applications and systems like:
•Oracle Financial R12
•HRMS ( Oracle HR )
•Microsoft Dynamics AX
•Burgan HR System
•Implemented Burgan front office applications for business departments like:
•Treasury
•Corporate Finance
•Portfolio & Fund
•Real estate
•Real Estate Asset management
•Direct investment
to integrate them to the financial system (Oracle financials) .
•Implemented many other small applications like:
• Time attendance,
• Furniture asset management,
• Helpdesk
Always I had to suggest and sometimes lead creating, establish small teams from different departments to help in success the implementation of all those projects.
Upgraded the network to provide fast & secured communications with switches redundancy that provided IP Phone (that replaced the old telephony system) linked all A’ayan branches with backup E1 & Wi-Max links.
Implemented many projects like payment Gateway, upgrading the infrastructure, network, IP Telephony system, linking all branches with fast, secured links.
Restructuring the old IT department: planned and implemented building new infra-structure and new data Center with high Tech new Servers with Disaster Recover and redundancy,
•International Turnkey Systems ( ITS )
Business Development Department, Banking Sector, (
MBA, Master in Business Administration
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