Assistant Operations Manager
X-cite by Alghanim Electronics
Total des années d'expérience :19 years, 3 Mois
• My role expanded to lead a team of 28 employees managing the daily in-house operations of spare parts section in 4 sites storing 50 K articles to achieve business objectives. I coordinate also with ordering team to provide the best support for external & internal customers (regular customers, 3workshops and field team).
• Parallel to the above; I am acting as a liaison between operational excellence team (OPEX) and electronics operations division to lead and support small/medium LSS projects/Kaizens.
In addition to the below QC role; I was reassigned by the operations GM to support in managing daily operations of dented warehouse (2, 300 SQM ) in service center and its 2 outlets (Bazar Corner & Payless Show room) to meet business financial goals by applying loss prevention procedures and Lean six sigma methodology aiming for continuous improvement.
The operations include:
• Optimizing work flow that ensures efficient and accurate receiving & storing damaged products (3, 000 SKUs valued 370, 000 KD) from 25 showrooms, delivery team and main warehouse.
• Accelerating repairing process of goods to be resold in the 2 outlets by planning operations with 3 workshops (IT/White Goods/ Brown Goods).
• Optimizing space availability to support the operations of spare parts section.
In addition to the above; my role expanded to provide general support and leadership for ongoing projects for the rest of sections managed by operations department (500 employees & 120 vehicles), these sections are:
1- Quality Control.
2- Delivery & Installation (55 Vehicles and their teams).
3- Spare Parts.
4- 3 workshops (IT/Brown Goods/White Goods).
5- Brown Goods Fleet Team & Field Team (7 vehicles and their technicians).
6- White Goods Fleet Team (19 vehicles and their technicians).
7- White Goods Field Team (45 vehicles and their technicians).
8- Customer service & Reception with its storage area.
9- Administrative Team.
Shared in establishing “Quality Control Section“ by setting proper QC/QA processes, recommending corrective steps and initiating improvement plans to management aiming to improve the quality of products & after sales service. I succeeded to reduce returned goods by 8 % and annual saving of 20 K KD.
I was responsible for:
• Guiding “Quality Inspector Team” in their daily checking and after sale service.
• Identifying and implementing appropriate action plans to maximize claim operations effectiveness & efficiency with Insurance & Purchase Teams.
• Coordinating with product management teams and suppliers to solve products’ quality problems.
• Supervising & developing activates related to technical installation training with suppliers to improve delivery team’s performance.
Projects & Kaizens:
• Replacement Lead Time Reduction.
• Delivery Note Minimizing (Yellow Belt).
• Metal Hose Package Modification (Yellow Belt).
• Dented & Damaged Inventory Reduction (member of Green Belt Project).
I was responsible for:
• Shared in planning the daily operations of brown goods fleet (17 vehicles) and managing a team of 55 technicians, laborers and drivers to ensure on time delivery & installation of average 900 units/day by the most cost-effective & efficient ways through analyzing all aspects of logistics activities.
• Communicating with 17 showrooms and various departments (SCM /call center / service center / distribution / on-line sales) to handle customers’ needs and problems.
• Supporting white goods team’s operations (150 employees with 35 vehicles).
Projects & Kaizens:
• Employees’ Data Base (White Belt).
• Minor Repairs Activities (White Belt).
• Spare Parts’ Handling Process (White Belt).
I got a chance to wear many hats as follows:
• Acting as Customer Center Deputy Manager in overseeing administrative, management and organizational functions.
• Working as Team-Leader by: a) coaching and briefing employees for new processes and promotions, b) selling products & services, c) handling high valued customers, d) supporting business corner and e) coordinating with other departments in solving problems to maintain customers' satisfaction in line with company’s policy.
• Working as Stock-Keeper by: a) managing and securing storage area & shop’s assets, b) applying merchandising duties by displaying handsets & accessories as well as updating their prices, c) issuing daily stock to shift in-charge, e) monitoring items to be sold (recharge cards, handsets and lines) and f) sending replenishment requests to main warehouse to ensure the availability of stock and making periodical physical count to maintain inventory updates.
• Working as Sr. Cashier by: a) collecting cash & cheques from customers, b) ensuring that each employee adjusts his/her balance correctly by shift closing, c) sending collected cash & cheques to bank through courier and d) preparing daily reports needed by finance department after reconciliation.