Ahmed Aljohani

Experienced with 15+ years in aviation, combining expertise in sales, operations, and customer service.
Demonstrated success in leading teams, achieving sales targets, and enhancing customer experience in fast-paced airport environments.

-Manage daily air cargo operations, shipment coordination, and operational follow-up across multiple flights and routes.
- Supervise cargo aircraft handling, freight handling, and ground handling operations.
- Coordinate cargo acceptance, shipment documentation, and end-to-end shipment lifecycle administration.
- Follow up operational processes and shipment movements to ensure timely delivery and service excellence.
- Handle cargo documentation, operational reporting, and operational tools administration.
- Operate load control systems/tools including Troya and World Tracer for cargo and ground handling.
- Coordinate freight movement and cargo handling activities to drive operational efficiency.
- Support sales activities and maintain strong customer relationship management with key accounts.
- Coordinate customer requests and shipment follow-up activities ensuring high satisfaction.
- Ensure full compliance with aviation safety, security procedures, and regulatory standards.
- Coordinate RFS shipments across Saudi Arabia and GCC countries.
- Support transforming Madinah station into a cargo distribution hub.
- Coordinate interline shipments transported through partner airlines.
- Manage teleport shipments transported via Turkish Airlines network.
- Assist in cargo planning, capacity optimization, and operational reporting.
- Coordinate with *GHA, GSA, ACS*, and operational teams to maintain operational continuity.
- Support revenue optimization, service quality standards, and customer retention activities.
- Assist Saudi Post mail cargo transportation coordination.
- Manage DOP entries, cargo reporting, and operational documentation.

Supported operational development station Expanded shipment connectivity through interline and teleport operations, enhancing network reach.
• Established strategic partnership with Saudi Post, enabling daily mail transfer operations to Istanbul and
diversifying station revenue streams. Developed administrative solutions to reroute majority of GCC country cargo via Turkish Cargo RFS trucks
during wartime and political disruptions, ensuring uninterrupted logistics operations across the Gulf region. Maintained operational continuity during regional logistics disruptions, wartime conditions, and high-demand
periods. Contributed to cargo distribution coordination across GCC routes, improving regional logistics efficiency.

• Operations Supervision: Supervised loading/unloading of cargo shipments, freight handling, and all
ground handling services in high-pressure airport environments.
• Shipment Coordination: Managed domestic and international inbound cargo delivery, transit shipments,
and end-to-end logistics support across import/export workflows.
• Sales & Customer Service: Assisted in cargo sales, customer service, and operational support activities,
building long-term client relationships and ensuring service quality.
• Compliance & Safety: Ensured compliance with aviation safety, aviation security, ISAGO standards, SMS,
QMS, and operational procedures.
• Team Leadership: Supervised operational staff activities, driving workflow efficiency and maintaining
service-level agreements.
• Documentation & Reporting: Handled shipment documentation, tracking, customer inquiries, and
operational reporting with accuracy and speed.

Key
• Supported smooth cargo operations within high-pressure airport environments over 8+ years.
• Contributed to operational workflow efficiency and shipment coordination across domestic and international
operations.
• Maintained consistent compliance with aviation safety and operational security procedures.
• Supported cargo handling continuity and internal audit readiness (ISAGO, SMS, QMS).